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Teresa Killcoyne

@teresakillcoyne

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I turn operational data into accurate reporting, streamlined workflows, and business-ready solutions.

United States

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What I'm looking for

I'm seeking to apply my analytical expertise and operational insight in a dynamic, data-driven organization where I can improve workflows, reporting accuracy, and cross-functional solutions.

I've spent more than 10 years at Elevance Health transforming operational data into actionable insights, stronger reporting, and more reliable business processes.

As a Process Expert, I created and managed JIRA stories, queried and validated system data with SQL, and led test case reviews with IT and business teams to support dependable system changes.

I reengineered internal tools around business rules and compliance standards, integrated spreadsheet data into Access databases, and delivered audit-based reports that improved operational transparency and product-launch readiness.

Earlier, I resolved application and data discrepancies, analyzed reporting trends, trained associates, conducted root-cause analyses, and led cross-department projects supporting compliance and service delivery.

Experience

Work history, roles, and key accomplishments

Process Expert

Elevance Health

Jan 2022 - Jan 2025 (3 years)

Created and managed JIRA stories to support business enhancements, accelerating issue resolution and improving turnaround time for system updates. Queried and validated system data using SQL, identifying discrepancies and confirming accurate implementation of updates.

Jira SQL Test Case Reviews Data Analysis Reporting Process Improvement Access Excel Cross Functional Collaboration

Operations Expert

Elevance Health

Jan 2017 - Jan 2022 (5 years)

Jira SQL Test Case Reviews Data Analysis Reporting Process Improvement Access Excel Cross Functional Collaboration

Membership Representative

Elevance Health

Jan 2014 - Jan 2017 (3 years)

Processed applications and resolved data discrepancies through direct outreach and documentation review. Analyzed reporting trends to identify system inefficiencies and contributed to process improvements.

Data Analysis Reporting Process Improvement Training Root Cause Analysis Documentation

Education

Degrees, certifications, and relevant coursework

Skillsoft

Training, Professional Development

2022 - 2025

Completed over 160 professional development courses covering data visualization, Oracle SQL, Agile methodologies, generative AI, business analysis, and project management.