Renata Dodge

I'm a bilingual technical support agent with over a decade of experience in IT support, customer service, and digital marketing. My journey has been driven by a passion for problem-solving and a commitment to providing exceptional user assistance. Currently, I am pursuing a Bachelor’s Degree in Computer Science to deepen my technical expertise and stay ahead in the ever-evolving tech landscape.

In my role as a Technical Support Agent at LiveOps, I have honed my skills in troubleshooting software issues, managing high call volumes, and documenting customer interactions using Salesforce CRM. My previous experience at CleanGlow Services allowed me to not only provide technical support but also develop digital marketing strategies that significantly contributed to business growth. I take pride in my ability to supervise teams and optimize operational efficiency while ensuring high customer satisfaction.