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Danielle Then

@renaethen

Veterans’ case management professional at US Department of Veterans Affairs, adjudicating benefit cases and connecting Veterans with care.

United States

Message

At US Department of Veterans Affairs, HEC, I counseled Veterans and their representatives about healthcare resources and case outcomes. I adjudicated cases for VA benefits and eligibility, and provided referrals when needed.

As a Case Manager for the State of South Dakota, I coordinated care and appointments, documented sensitive information, and advocated for clients in court. I also trained new hires on procedures and case management practices.

At Mission Mountain Enterprises, I supervised and trained teams and helped maintain EHR and CRM records for care delivery. Earlier, I taught first-grade students at Isna Wica Wica Owayawa (Loneman School, BIE), adapting instruction to diverse learning needs.

Experience

Work history, roles, and key accomplishments

Contact Representative

US Department of Veterans Affairs

Jun 2022 - Oct 2025 (3 years 4 months)

Counseled Veterans and their representatives regarding resources and VHA case development outcomes, enhancing access to healthcare benefits. Adjudicated cases for VA benefits eligibility and prepared written responses to complex inquiries.

Case Management Electronic Health Records (EHR)Avaya Data Analysis Policy Research Customer Service Communication Skills

Case Manager

State of South Dakota

Jul 2020 - Apr 2022 (1 year 9 months)

Provided ongoing guidance through case management, documenting demographic, medical, behavioral, and service information in state and federal databases. Composed court reports, attended hearings, and trained new hires on procedures.

Case Management Documentation Court Reporting Advocacy Training Communication Skills

Assistant Lead

Mission Mountain Enterprises

Jun 2019 - May 2020 (11 months)

Supervised and trained a team of approximately 15 people, ensuring thorough documentation and care delivery. Designed community integration programs and provided end-of-life care.

Supervision Training Electronic Health Records (EHR)CRM Program Development Customer Service

Direct Service Staff

Poverello Center

Sep 2018 - Mar 2019 (6 months)

Conducted coordinated entry interviews for HMIS and de-escalated crisis situations. Maintained database information and advocated for resource allocation in case conferencing meetings.

HMIS Crisis Intervention Mental Health First Aid Advocacy Database Management

Teacher

Isna Wica Wica Owayawa (Loneman School, BIE)

Aug 2014 - May 2017 (2 years 9 months)

Taught first-grade students in an inclusive classroom, adapting instruction to meet diverse needs. Developed an after-school academic assistance program and conducted literacy interventions.

Teaching Curriculum Adaptation Literacy Interventions Culturally Responsive Teaching Fund Utilization

Education

Degrees, certifications, and relevant coursework

University of Southern California

Bachelor of Arts, Psychology

Grade: 3.75

Activities and societies: Phi Beta Kappa, USC Student Performance Grant, Heather Ann Barnes Endowed Scholarship, Global East Asia (Fudan University, Shanghai)

Bachelor of Arts in Psychology, graduated Magna Cum Laude with a GPA of 3.75.

Sheridan College

Associate of Arts, Psychology and General Education

Grade: 3.7

Activities and societies: Hathaway Honors Scholar, Phi Theta Kappa, Girl's State Honors Scholarship, Intercollegiate Choral Performance Scholarship, Speech and Debate Performance Scholarship

Associate of Arts in Psychology and General Education, graduated with a GPA of 3.7.