Amber Velez

Managed office operations including answering phones, taking messages, filing documents, and preparing monthly reports. Handled customer payments and billing for over 500 accounts for Gamerco & Yahtahey Water Districts, ensuring compliance with office policies and procedures. Provided comprehensive customer service, explaining bills and balances due to clients.

Monitored patient care and conducted home visits, utilizing various health record systems to identify social determinants of health and assess healthcare needs. Facilitated transitions of care, provided patient education on chronic conditions, and supported provider treatment plans to reduce emergency room visits. Mentored new employees on company procedures and supported their integration.

Provided individualized instruction to middle school students, aligning with their IEP goals and designing differentiated learning strategies for diverse needs. Collaborated with general education teachers, support staff, and parents to ensure consistent support and progress tracking. Conducted regular assessments and maintained detailed documentation to evaluate student progress and inform instru

Conducted client assessments, intakes, and documentation, assisting in group sessions and school visits. Facilitated educational classes on life skills, coping skills, and anger management, connecting juveniles with essential resources. Supervised interns and trained secretarial staff, while also assisting youth with resume building and job placement.

Conducted client assessments, intakes, and drug testing for youth on probation and CYFD clients, collaborating with licensed professional clinical counselors. Facilitated evidence-based prevention programs like Botvin Life Skills and Girls Circle, and delivered educational presentations on substance abuse. Supported DWI prevention programs and participated in community outreach to promote substanc

Supervised carriers on a large route, assigning routes and preparing newspaper bundles for delivery. Collected payments from customers, prioritizing customer satisfaction, and trained other carriers on customer service and payment procedures.

Currently pursuing a Master of Social Work, building advanced skills in social work practice and theory. Expected to complete the program in August 2025.

Completed a Bachelor of Arts in Psychology with a minor in Communications. This program provided a strong foundation in human behavior, mental processes, and effective communication strategies.

Obtained an Associate of Arts in Psychology. This foundational degree introduced core concepts in psychology and prepared for further academic pursuits.