imtiaz husaini
@imtiazhusaini
Team Operations Manager with 18+ years improving customer service and team performance.
IndiaWhat I'm looking for
I am a Team Operations Manager with over 18 years of experience in customer service and BPO operations.
Since 2010 I have led teams at Firstsource Solutions Limited, managing an 18-person team and overseeing performance appraisals, coaching, and process operations to meet quality metrics.
Earlier roles include Senior Customer Service Advisor at Firstsource and Vodafone Essar, where I resolved escalations, coordinated with quality and senior management, and managed Kana, Chordiant and Outlook communications.
I am committed to fostering high-performance cultures through mentoring, targeted training and rigorous monitoring. I seek to continue driving service excellence and measurable improvements in customer satisfaction and team productivity.
Experience
Work history, roles, and key accomplishments
Team Operations Manager
Tech Mahindra
May 2024 - Jul 2025 (1 year 2 months)
Team Operations Manager handling Complaints voice area
FLManaged a team of 18 customer service associates, conducting performance appraisals, coaching, and mentoring to ensure process efficiency and attainment of individual and group targets.
FLCoordinated with Quality Managers and senior management to resolve escalated customer issues and managed day-to-day operations, including internal emails and correspondence.
Senior Customer Service Advisor
Vodafone Essar Ltd
Sep 2006 - Oct 2008 (2 years 1 month)
Responded to and resolved customer issues daily using Kana, Chordiant, and Outlook platforms, maintaining service quality and timely query resolution.
Education
Degrees, certifications, and relevant coursework
Ramnarain Ruia College
Diploma in Analytical Chemistry, Analytical Chemistry
Completed a Diploma in Analytical Chemistry at Ramnarain Ruia College in 2007.
Ramnarain Ruia College
High School Diploma, High School
Completed High School Diploma at Ramnarain Ruia College in Mumbai in 2007.
UMUniversity of Mumbai
Bachelor of Science, Science
Grade: 56%
Bachelor of Science degree from the University of Mumbai completed in 2006 with 56% marks.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Interested in hiring imtiaz?
You can contact imtiaz and 90k+ other talented remote workers on Himalayas.
Message imtiazFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
