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Remi Bodamisi

@remibodamisi

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Technical Support Engineer specializing in API integrations, troubleshooting, and customer onboarding.

Nigeria

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What I'm looking for

I seek a hands-on technical support role focused on API/system reliability, customer onboarding, cross-functional collaboration, and reducing customer churn.

I am a Technical Support Engineer with 4+ years of experience delivering enterprise-level API and system integration support, troubleshooting complex connectivity and protocol issues, and improving customer onboarding and retention. At Termii I led API & integration support, endpoint testing, SMPP protocol setup, and collaborated closely with engineering and product teams to improve system reliability and user experience.

I combine technical proficiency in REST/SOAP, SMPP, monitoring and network troubleshooting with strong incident management, account management and cross-functional communication skills. I am passionate about using technology to solve complex problems, reduce churn, and drive continuous product and service improvements.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Termii Inc

Dec 2021 - Present (4 years)

Provided API and integration support for clients, diagnosing complex API and SMPP connectivity issues and improving system reliability through endpoint testing and cross-functional collaboration.

API Integration Troubleshooting Incident Management Customer Onboarding Cross Functional Communication

Community Manager

Regus

Sep 2021 - Dec 2021 (3 months)

Managed front-line customer service and client accounts, supported new client onboarding, and handled administrative operations including call handling and meeting room bookings.

Client Onboarding Customer Service Account Management Administrative Operations Scheduling Cross Functional Communication