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RB@remibodamisi
Technical Support Engineer specializing in API integrations, troubleshooting, and customer onboarding.
NigeriaI am a Technical Support Engineer with 4+ years of experience delivering enterprise-level API and system integration support, troubleshooting complex connectivity and protocol issues, and improving customer onboarding and retention. At Termii I led API & integration support, endpoint testing, SMPP protocol setup, and collaborated closely with engineering and product teams to improve system reliability and user experience.
I combine technical proficiency in REST/SOAP, SMPP, monitoring and network troubleshooting with strong incident management, account management and cross-functional communication skills. I am passionate about using technology to solve complex problems, reduce churn, and drive continuous product and service improvements.
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Work history, roles, and key accomplishments
Termii Inc
Dec 2021 - Present (3 years 11 months)
Provided API and integration support for clients, diagnosing complex API and SMPP connectivity issues and improving system reliability through endpoint testing and cross-functional collaboration.
Regus
Sep 2021 - Dec 2021 (3 months)
Managed front-line customer service and client accounts, supported new client onboarding, and handled administrative operations including call handling and meeting room bookings.
Degrees, certifications, and relevant coursework
KUBachelor of Science, Computer Science & Statistics
2015 - 2019
Completed a Bachelor of Science program combining Computer Science and Statistics from 2015 to 2019.
SSCE Certificate, Secondary Education
2007 - 2014
Completed Senior School Certificate (SSCE) studies at Chambers Comprehensive College.
Software and tools used professionally
NigeriaYou can contact Remi and 90k+ other talented remote workers on Himalayas.
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