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Bolaji Adisa

@bolajiadisa

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I resolve complex SaaS, connectivity, and API issues across global customer support channels.

Nigeria

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What I'm looking for

I'm looking for a technical support or integration role where I can resolve complex SaaS, API, connectivity, and customer issues, collaborate with engineering teams, and support global users in a remote, fast-paced environment.

At Proxy-Cheap, I resolve high-volume connectivity, authentication, payment, and KYC issues across chat, email, phone, and social support channels while maintaining a 95% CSAT score.

I've supported enterprise customers at OpenText, payment application integrations at Zone Switch, and internal IT operations at Adcem Healthcare. My work spans Level 2 software support, API and network troubleshooting, root-cause analysis, production monitoring, escalation management, and technical documentation.

I enjoy turning complex technical problems into clear, empathetic customer experiences and partnering with engineering teams to prevent recurring issues.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Proxy-Cheap

Sep 2024 - Present (2 years)

Resolved high-volume customer connectivity and technical issues across live chat, email, phone, and social media, achieving a 95% CSAT score. Collaborated with development teams via Jira to escalate recurring issues and maintained detailed documentation.