Open to opportunities

Azubuike Okorie

@azubuike_okorie

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Technical integration specialist with 8+ years in customer support.

Nigeria

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my technical skills to enhance customer experiences and drive process improvements.

I am a technical integration specialist with over 8 years of experience in customer support, API troubleshooting, and system integration. My expertise lies in ensuring seamless technical implementations and customer satisfaction. I have a proven track record of handling over 75 daily technical inquiries with 98% accuracy, providing API integration support, and resolving complex technical challenges.

Throughout my career, I have developed strong problem-solving skills, translating complex technical concepts into understandable language for clients. I have collaborated with development teams to deliver exceptional technical support across multiple time zones, maintaining a high level of operational efficiency. My commitment to excellence is reflected in my ability to maintain comprehensive technical records and documentation with 98% accuracy, contributing to process improvements that have reduced integration issues significantly.

In addition to my technical skills, I possess excellent communication and interpersonal abilities, allowing me to effectively engage with clients and understand their needs. I am passionate about delivering high-quality customer support and continuously seek opportunities to enhance my skills and contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Computer Service Specialist

Current

Freelance

Feb 2019 - Present (6 years 5 months)

Responded promptly to 30+ customers daily via phone, email and chat with technical integration issues, ensuring timely resolution and 92% satisfaction. Provided API integration support and guided customers through complex technical implementations, maintaining 95% operational efficiency.

API Integration Database Administration Troubleshooting Technical Documentation

Remote Admissions Advisor

University of the People

Apr 2016 - Present (9 years 3 months)

Processed and validated 75+ student inquiries daily with 98% data accuracy in enrollment systems. Maintained detailed student records and application databases with exceptional attention to detail.

Data Processing Database Management Scheduling Data Entry Process Improvement

Assistant WordPress Technical Developer

Kpandu Investment LTD

Aug 2009 - Present (15 years 11 months)

Managed and organized database systems with 99% accuracy rate, ensuring systematic technical accessibility. Performed daily API integrations, database updates and content management operations.

Database Management API Integration Content Management Technical Documentation Quality Assurance

Education

Degrees, certifications, and relevant coursework

University of the People

Associate Degree, Computer Science

Grade: 3.7 Honors

Completed an Associate Degree in Computer Science, achieving a GPA of 3.7 with Honors. Gained foundational knowledge in computer science principles and practices.

Microsoft

Certification, Database Administration

Obtained a Microsoft Technology Associate (MTA) certification in Database Administration. Developed skills in managing and administering databases.

ALX Africa Academy

Certificate, Virtual Assistance

Completed a Certificate in Virtual Assistance through ALX Africa Academy. Acquired skills relevant to virtual administrative support.

Forage

Job Simulation, Customer Service

Activities and societies: Applied active listening and empathy to uncover customer needs and resolve account access issues. Navigated internal knowledge bases to locate accurate information and deliver timely, informed responses.

Participated in a Customer Service Virtual Job Simulation with Forage. Engaged in realistic client service scenarios within a simulated financial institution.