Isis Duckson
@isisduckson
Dedicated customer service professional with diverse management experience.
What I'm looking for
I am a dedicated customer service professional with extensive experience in various roles, including management and front-line service. My journey began in the food service industry, where I honed my skills in customer interaction and team leadership. As an Assistant Manager at Taco Bell, I successfully trained employees and managed payroll, ensuring smooth operations and high customer satisfaction.
In addition to my management experience, I have worked in roles that required strong organizational skills and attention to detail, such as a Front Desk Receptionist at Family Dental LLC and a Cashier at Piggly Wiggly. My ability to handle customer inquiries and resolve issues efficiently has been a key factor in my success across different positions. I am passionate about providing exceptional service and creating positive experiences for customers.
Experience
Work history, roles, and key accomplishments
Front Desk Receptionist
Family Dental LLC
Aug 2024 - Oct 2024 (2 months)
Managed patient insurance verification and appointment scheduling, ensuring efficient office operations. Provided comprehensive front desk support, enhancing patient experience and administrative flow.
Customer Service Representative
Arise Platform
Jan 2023 - May 2024 (1 year 4 months)
Assisted customers with account access, loan and mortgage payments, and account deactivation. Provided detailed information on account balances and facilitated new card reorders.
Cashier/Customer Service
Piggly Wiggly
Aug 2022 - Feb 2023 (6 months)
Processed customer transactions efficiently, including bagging and scanning groceries. Maintained organized and stocked shelves to ensure product availability.
Package Handler
UPS
Apr 2020 - Jun 2022 (2 years 2 months)
Efficiently loaded and unloaded trucks, ensuring timely and accurate package handling. Contributed to the smooth operation of logistics and delivery processes.
Assistant Manager
Taco Bell
May 2019 - Sep 2020 (1 year 4 months)
Managed opening and closing procedures, ensuring operational readiness and security. Trained new employees and handled payroll, contributing to team development and financial accuracy.
Manager
Burger King
Feb 2018 - Mar 2019 (1 year 1 month)
Oversaw daily store operations, including opening and closing procedures. Managed employee training, payroll, and inventory to ensure efficient and profitable operations.
Security Officer
The Home Depot
Dec 2017 - Nov 2018 (11 months)
Ensured the security of the building and parking lot, maintaining a safe environment for customers and staff. Conducted regular patrols and monitored surveillance systems to prevent incidents.
Hostess/Server
Applebee's
Jun 2016 - Nov 2017 (1 year 5 months)
Seated customers, took orders, and ensured a clean dining environment. Provided excellent customer service to enhance the dining experience.
Education
Degrees, certifications, and relevant coursework
Agora Cyber Cs
High school diploma, General Studies
2012 - 2015
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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