Jervon Owens
@jervonowens
Dedicated customer service professional with extensive hospitality experience.
United StatesWhat I'm looking for
I am a dedicated customer service professional with a strong background in hospitality and retail. Currently, I work as a Front Desk Agent at Crowne Plaza Hotel, where I excel in providing exceptional guest services and ensuring a welcoming environment for all visitors. My experience includes various roles in customer-facing positions, where I have honed my communication skills and ability to handle diverse situations with ease.
Throughout my career, I have demonstrated my commitment to excellence in service, whether assisting passengers at the airport or managing transactions at retail establishments. I take pride in my ability to connect with customers, understand their needs, and provide solutions that enhance their experience. My diverse background in hospitality, retail, and customer service equips me with the skills necessary to thrive in dynamic environments.
Experience
Work history, roles, and key accomplishments
Front Desk Agent
Crowne Plaza Hotel
Jan 2022 - Present (3 years 8 months)
Responsible for checking in guests and providing exceptional hospitality services. Managed customer inquiries and ensured a positive guest experience.
Store Associate
GameStop
Dec 2022 - Mar 2023 (3 months)
Assisted customers with purchases and maintained store appearance. Handled transactions and managed inventory.
Cashier
Dollar Tree
Jul 2021 - Sep 2021 (2 months)
Operated cash register and processed customer transactions accurately. Assisted with stocking shelves and maintaining store cleanliness.
Passenger Assistant
Huntleigh USA
May 2019 - Jul 2020 (1 year 2 months)
Provided comprehensive customer service to passengers, including baggage assistance and wheelchair support. Guided passengers through the airport and assisted with car services.
Delivery Driver
Domino's
Mar 2018 - Oct 2018 (7 months)
Delivered pizza orders efficiently and handled drive-thru transactions. Prepared food items and managed order fulfillment.
Front Desk Receptionist
A-3 Home Care LLC
Apr 2015 - Jun 2016 (1 year 2 months)
Managed administrative tasks including filing, typing, and answering phones. Supported office operations and maintained organized records.
Crew Member
Croft Development Properties
Jun 2014 - Jun 2016 (2 years)
Participated in house remodeling projects, including demolition and construction. Responsible for cleaning and hauling debris from job sites.
Education
Degrees, certifications, and relevant coursework
High school or equivalent
High school diploma or equivalent, General Studies
Completed high school education or obtained an equivalent qualification. Developed foundational skills in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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