Open to opportunities

Relebohile Thokoa

@relebohilethokoa

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Dedicated customer service professional with 6 years of experience.

South Africa

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What I'm looking for

I am looking for a role that values customer care and offers opportunities for professional growth.

With 6 years of experience in customer service, I am excited to bring my skills in communication and problem-solving to your team. I have a strong background in managing customer emails, handling phone calls, and using CRM tools to track interactions and keep customer records organized. My focus has always been on providing quick and thoughtful responses to customer inquiries, ensuring they feel valued and supported.

In my previous role, I consistently resolved customer issues with patience and clarity, which led to high satisfaction ratings and repeat business. I have also helped streamline our team's customer service process, which improved our response time by 30%. My goal is always to make sure each customer leaves with a positive experience and a solution that meets their needs. I'm confident that my skills and dedication to customer care would make me a strong asset to your team.

Experience

Work history, roles, and key accomplishments

Civil Servant

Ministry of Home Affairs

Oct 2020 - Oct 2023 (3 years)

Delivered excellent customer service while managing administrative tasks. Supported capacity-building initiatives and maintained confidential records. Handled enquiries and coordinated interdepartmental communication.

Customer Service Administrative Support Confidentiality Organizational Skills

Sales Consultant

Universal Trading Solutions

Oct 2019 - Jan 2020 (3 months)

Consistently met and exceeded monthly sales targets. Built strong client relationships and promoted company products. Enhanced product knowledge to provide tailored customer solutions.

Sales Client Relationship Management Product Promotion Customer Solutions

Receptionist

Fileng Guest House

Oct 2018 - Dec 2019 (1 year 2 months)

Managed front desk operations and guest check-ins. Performed administrative duties including filing, scheduling, and responding to inquiries. Ensured a welcoming and professional environment for guests.

Scheduling Customer Service

Licensing Officer

Ministry of Tourism

Feb 2016 - Jun 2017 (1 year 4 months)

Issued business licences in the hospitality sector. Provided guidance on regulatory compliance for hospitality operators. Worked closely with applicants to ensure smooth processing of documentations.

Licensing Regulatory Compliance Applicant Support

Education

Degrees, certifications, and relevant coursework

Limkokwing University of Creativity and Technology

Associate degree, Tourism and Hospitality

Completed an Associate Degree in Tourism and Hospitality. Gained foundational knowledge and practical skills relevant to the tourism and hospitality industry.