Rejethpal S

I am a highly motivated professional with over three years of experience in customer service, currently seeking to leverage my strong communication, problem-solving, and organizational skills as a Team Leader in a dynamic customer support environment. My journey has been marked by a commitment to delivering exceptional service and fostering strong relationships with clients, colleagues, and stakeholders.

At Sutherland Global Services, I have successfully led a team of customer service associates, ensuring alignment with Amazon's standards for customer satisfaction. My role involved conducting performance reviews, coaching team members, and collaborating with cross-functional teams to address escalated issues. I utilized data analysis tools to track team performance and present insights to senior management, which significantly improved operational efficiency.

In addition to my leadership role, I have also served as a virtual trainer, preparing new hires for frontline customer service roles and running intervention training sessions for underperforming associates. My experience as a Tier-1 Amazon Seller Consultant further honed my ability to resolve customer queries effectively while focusing on their needs and enhancing their overall experience.