SaRaN RaJ
@saranraj
Customer support leader and device-focused technical trainer.
IndiaWhat I'm looking for
I am a results-driven customer support team lead and trainer with over five years of experience in Devices & Digital support for global customers, specializing in Alexa, Kindle, Fire TV and related services. I have consistently driven CSAT, first-contact resolution, and quality improvements while managing voice and non-voice operations.
As a technical SME and temporary manager, I led and trained multiple cross-functional batches, reduced attrition through engagement and coaching, and improved floor operations using tools like Chime, AC3 and MS Teams. My background includes frontline retail and facilities roles that sharpened my customer-facing and operational skills.
I am recognized as a top trainer and top-performing team lead with awards for process excellence and peak-season performance, and I bring a pragmatic, coaching-first leadership style focused on measurable agent performance gains.
Experience
Work history, roles, and key accomplishments
SULed Amazon Devices & Digital (D2AS) support teams, delivering technical and non-voice support while training 3+ batches and improving CSAT, first-contact resolution, and quality metrics; reduced attrition through engagement and performance plans.
Store Cashier
Sangeetha Mobiles
Jan 2017 - Jan 2019 (2 years)
Handled POS billing, inventory and stock management, customer interactions and assisted in store associate supervision, contributing to highest-sales performance during anniversary sale.
Sales Promoter
OPPO India
Jan 2016 - Dec 2016 (11 months)
Conducted in-store demonstrations and sales for OPPO devices, driving product conversions and supporting retail promotions.
Facilities Specialist
Southern Railway
Jan 2014 - Dec 2016 (2 years 11 months)
Oversaw equipment monitoring, maintenance planning and daily operations supervision to ensure facility performance and operational continuity.
Education
Degrees, certifications, and relevant coursework
SMK Fomra Institute of Technology
Bachelor of Engineering, Civil Engineering
2011 - 2015
Completed a Bachelor of Engineering in Civil Engineering, focusing on core civil engineering principles and practical project work.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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