Open to opportunities

Reinalene Ducay

@reinaleneducay

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Detail-oriented professional with expertise in customer service and administration.

Philippines

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated professional with a Bachelor of Science in Business Administration, majoring in Financial Management from the University of La Salette, Inc. My academic journey has been marked by notable achievements, including the Meritorious Citation Award and recognition at the 2019 Student Research Colloquium. These accolades reflect my commitment to excellence and my ability to excel in challenging environments.

In my role as a Customer Sales and Service Associate II at Robinsons Bank, I have honed my skills in customer service and administrative tasks. My experience includes effective communication with clients and colleagues, as well as proficiency in office productivity tools such as MS Office, Excel, PowerPoint, and Outlook. I am fluent in English, Filipino, and Ilokano, which enhances my ability to connect with diverse clients.

Through various trainings and seminars, I have developed a strong understanding of information security, bank operations, and ethical business conduct. I am eager to leverage my skills and experiences in a dynamic work environment where I can contribute to team success and continue my professional growth.

Experience

Work history, roles, and key accomplishments

Student Aide

University of La Salette, Inc.

Jan 2015 - May 2020 (5 years 4 months)

Provided administrative and clerical support within the College of Education. Assisted faculty and staff with various office tasks, including data encoding and document organization.

Data Encoding MS Office Interpersonal Communication Document Management

On-The-Job Trainee

Robinsons Bank Santiago

Dec 2019 - Mar 2020 (3 months)

Gained practical experience in banking operations and customer interactions during an on-the-job training program. Assisted with various tasks to support daily branch functions and learned about financial processes.

Banking Operations Customer Service Data Encoding MS Office Financial Management

Customer Sales and Service Associate II

Robinsons Bank Santiago

Oct 2020 - Present (4 years 8 months)

Managed customer sales and service activities, ensuring client satisfaction and achieving sales targets. Handled various banking transactions and inquiries, contributing to efficient branch operations.

Customer Service Sales Banking Operations Data Encoding Interpersonal Communication MS Office

Education

Degrees, certifications, and relevant coursework

University of La Salette, Inc.

Bachelor of Science in Business Administration, Financial Management

Activities and societies: Meritorious Citation Awardee College Award (March 2020); Certificate of Recognition 2019 Student Research Colloquium (April 5, 2019); Student Aide at College of Education (2015-2020)

Completed a Bachelor of Science in Business Administration with a focus on Financial Management. Gained comprehensive knowledge in financial principles, management strategies, and business operations. Participated in academic and extracurricular activities, including student research colloquiums.