Reilly Kasprak
@reillykasprak
Relationship-first client services leader with 9+ years turning performance data into actionable outcomes.
United StatesWhat I'm looking for
I’m a relationship-first client services manager with 9+ years building trusted partnerships, delivering exceptional customer experiences, and engaging diverse communities. In my current role at Gallagher Bassett, I build and deliver client-facing presentations and manage reporting and analytics for a large portfolio of accounts to track outcomes and drive results.
I lead stakeholder meetings to align cross-functional teams around community partnership and account goals, while managing multiple concurrent client projects under pressure. Previously as a Senior Claims Specialist at Liberty Mutual Insurance, I managed complex workers’ compensation claims across multiple states with a focus on cost-effective, data-driven resolution, and I mentored new hires through process improvements and efficient case work. Outside of work, I bring the same people-first energy to running and wellness as a Running Footwear Specialist and brand representative at local running events.
Experience
Work history, roles, and key accomplishments
Volunteer
DuPage County Animal Services
Jan 2025 - Present (1 year 6 months)
Volunteered at DuPage County Animal Services starting in 2025.
Client Services Manager
Gallagher Bassett
May 2024 - Present (2 years 2 months)
Manage reporting and analytics for a portfolio of accounts, and deliver client-facing presentations translating performance data into actionable insights. Lead stakeholder meetings and coordinate cross-functional teams to align on partnership and account goals.
Running Footwear Specialist
Dick Pond Athletics
Sep 2022 - Present (3 years 10 months)
Serve as a running footwear specialist providing product consultations to support customer needs, brand loyalty, and repeat business. Build community engagement through local running event representation and help inform inventory and merchandising based on customer trends.
Senior Claims Specialist I
Liberty Mutual Insurance
Jun 2017 - May 2024 (6 years 11 months)
Managed complex workers' compensation claims across multiple states, focusing on cost-effective, data-driven resolution. Conducted detailed file reviews to identify process improvements and efficiency gains, while building strong relationships with internal teams and clients.
Basketball Coach
West Chicago High School
Jan 2022 - Jan 2024 (2 years)
Coached basketball at West Chicago High School, supporting team development and performance.
Frontline Advisory Panel Member
Liberty Mutual Insurance
Jan 2017 - Jan 2024 (7 years)
Served as a Frontline Advisory Panel member at Liberty Mutual Insurance from 2017 to 2024.
Boys & Girls Basketball Coach
St. John's Middle School
Jan 2017 - Jan 2021 (4 years)
Coached boys and girls basketball teams at St. John's Middle School.
Assistant Girls JV Lacrosse Coach
St. Charles East High School
Jan 2026 - Present (6 months)
Provided assistant coaching for a girls JV lacrosse team at St. Charles East High School.
Education
Degrees, certifications, and relevant coursework
Northwestern University
Master of Science, Communications
2024 -
Pursuing an M.S. in Communications at Northwestern University.
Illinois Wesleyan University
Bachelor of Arts, Business Management
Completed a B.A. in Business Management at Illinois Wesleyan University.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Reilly?
You can contact Reilly and 90k+ other talented remote workers on Himalayas.
Message ReillyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
