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Emily Rheinfrank

@emilyrheinfrank

Sr. Account Relationship Manager delivering HRIS and benefits implementations with strategic client service and operational leadership.

United States

Message

What I'm looking for

I’m looking to grow in HR client operations where I can lead HRIS and benefits administration implementations, drive client adoption, and handle ongoing service delivery with proactive issue resolution and strategic HR support.

I’m a Sr. Account Relationship Manager focused on employer client service delivery, issue resolution, and strategic account support. I partner with Business Leaders to resolve employee benefits, HRIS, and compliance challenges while delivering strategic HR support.

I lead end-to-end implementation projects for employer clients—coordinating cross-functional stakeholders, timelines, system configuration, and successful delivery. As the operational lead for HRIS and benefits administration platforms, I resolve complex issues and drive successful client adoption.

Before moving fully into client operations, I built hands-on experience in fast-paced, people-centered environments as a Medical Assistant and Care Coordinator. I also bring strong coordination and leadership skills from coaching and program work, including managing calendars, budgets, schedules, and daily administrative operations.

Experience

Work history, roles, and key accomplishments

Current

Sr. Account Relationship Manager

Current

Rheinfrank

Sep 2022 - Present (3 years 11 months)

Provide strategic HR support to employer clients, collaborating with account teams and business leaders to deliver benefits packages and resolve benefits/HRIS/compliance challenges. Lead HRIS and benefits administration platform operations, issue resolution, and end-to-end employer implementation projects.

Benefits Administration HRIS Compliance Support Account Operations System Configuration Salesforce Issue Resolution Service Delivery Client Adoption

Medical Assistant

Mayfield Brain & Spine

Nov 2020 - Sep 2022 (1 year 10 months)

Support clinical care by working with neurosurgery providers and coordinating patient insurance authorization for testing and procedures. Manage patient communication, clinical forms, vital signs, and in-office injections.

Patient Care Insurance Authorization Vital Signs Phone Communication Appointment Scheduling C9 Form Release Of Medical Information Patient Scheduling

Head Coach - Varsity Lacrosse

Talawanda High School

Feb 2016 - May 2021 (5 years 3 months)

Coach the varsity lacrosse program by coordinating training, practices, and game plans for high school athletes. Manage team travel arrangements with safety protocols and maintain regular communication with players and parents.

CPR First aid Lacrosse Coaching Practice Plans Stakeholder Communication

Program Associate

Miami University

Apr 2017 - Nov 2020 (3 years 7 months)

Coordinate office operations for an academic advising office, including managing publications and supporting prospective-student outreach. Oversee student staff hiring, training, and education while managing budgets, calendars, and appointments.

Academic Advising Social Media Campaigns Facebook Instagram Student Staff Hiring and Training Budget Management Appointment Scheduling

Medical Assistant I, Care Coordinator

Mayfield Brain & Spine

Apr 2014 - Apr 2017 (3 years)

Provide initial care specialist and care coordination support by managing incoming calls, taking patient histories, and coordinating physician reviews. Facilitate patient testing and procedures, support clinical scheduling and communication, and assist with in-office injections and other procedures.

Incoming Call Management Care Coordination Physician Reviewer Patient Testing Facilitation Clinical Scheduling Patient Communication Procedural Support