Open to opportunities

Kirsten Davis

@kirstendavis1

COO/VP Operations executive building scalable operating systems, KPI-driven cadence, and resilient, compliant enterprise performance.

United States

Message

What I'm looking for

I’m looking for a COO/VP Operations role where I can build scalable operating systems—setting KPI-driven cadence, staffing controls, and risk governance—while leading distributed teams in regulated, global environments and delivering measurable enterprise performance.

I’m a COO/VP Operations executive who builds scalable operating systems, improves enterprise performance, and leads distributed teams through growth, scrutiny, disruption, and regulatory complexity. I translate ambiguous business problems into operating cadence, KPI architecture, staffing controls, resource discipline, risk governance, service reliability, executive reporting, and measurable execution.

As Founder and Principal of an independent advisory and operations business, I’ve delivered 500+ engagements across military, healthcare, public-sector, and international environments while owning pricing, contracting, revenue capture, forecasting, utilization, vendor coordination, and margin discipline. I convert inconsistent intake and scope into dependable delivery by standardizing intake quality, delivery cadence, closeout routines, and service consistency across concurrent, regulated commitments.

In director-level enterprise roles, I’ve driven 24/7 operating control for a 300-bed, multi-campus behavioral health system with $22M revenue exposure—installing a daily operating cadence that connected staffing gaps, patient-flow pressure, investigations, compliance exposure, and same-day operating decisions. I also rebuilt incident intake and investigation workflows, cutting case cycle time 60% and reducing high-risk events 78%, while elevating board and executive reporting to improve compliance, training, audits, claims, and liability exposure.

Across global operations, I directed workforce strategy and operating discipline across 100+ countries, standardizing service controls, headquarters-field cadence, leadership accountability, and KPI dashboards for a $10M portfolio within an $800M+ enterprise. Earlier, I spearheaded a $6M, 510,000-person enterprise rollout by aligning global stakeholders into one execution model and delivering strong adoption and participation growth, and I bring a Navy background of leading high-risk teams in disciplined, mission-critical environments.

Experience

Work history, roles, and key accomplishments

Current

Founder & Principal

Current

Independent Advisory and Operations Business

Jul 2022 - Present (3 years 11 months)

Built an independent executive advisory and operations platform delivering 500+ engagements across military, healthcare, public-sector, and international environments while owning pricing, contracting, revenue capture, forecasting, and margin discipline. Standardized intake quality and delivery cadence to increase repeat and referral demand and create scalable execution across regulated, high-risk

Executive Advisory Operating Model Design Pricing Revenue Forecasting Utilization Management Margin Service Delivery Risk Governance

Director, Enterprise Ops & Risk

Holly Hill Hospital

Nov 2024 - Aug 2025 (9 months)

Directed 24/7 operating control for a 300-bed, multi-campus behavioral health system with $22M revenue exposure, aligning staffing, patient flow, facilities, supply chain, compliance, continuity, and budget decisions. Installed daily operating cadence and rebuilt incident workflows, cutting case cycle time 60% (5 to 2 days), reducing high-risk events 78%, improving compliance and training metrics,

Incident Management Compliance Operations Risk Governance Budgeting Executive Reporting

Director, Global Workforce Ops

U.S. Agency for Global Media

Sep 2023 - Nov 2024 (1 year 2 months)

Directed global workforce strategy and operations across a 100+ country enterprise, leading 20+ distributed professionals and standardizing service controls, field expectations, and headquarters-field operating cadence. Governed a $10M portfolio within an $800M+ enterprise using KPI dashboards and executive briefings, reducing formal complaints 16% while strengthening service delivery reliability

Global Workforce Strategy KPIs Executive Briefings Stakeholder Management Compliance Risk Management

Director, Enterprise Strategy & Risk

Department of the Air Force, The Pentagon

Feb 2022 - Oct 2023 (1 year 8 months)

Spearheaded a $6M enterprise rollout impacting 510,000 personnel by aligning 50 global direct reports, functional stakeholders, field leaders, adoption targets, milestones, performance expectations, and corrective-action routines. Produced 76% adoption and 42% participation growth while advancing workforce-resilience priorities tied to an 8% suicide reduction and 36% workplace-violence reduction t

Risk Integration Performance Reviews Executive Reporting Change Management Resource Allocation Compliance Operations

Director, Ops & Workforce Performance

Department of the Air Force

Aug 2020 - Feb 2022 (1 year 6 months)

Managed operating routines for a 15,000-person installation tied to $15B+ annual throughput by aligning $5M in resources, readiness, workforce performance, service continuity, inspection readiness, and mission-support delivery. Expanded workforce engagement 18% while reducing operational risk 20% and increasing reporting 26% through operating reviews, dashboards, risk triggers, performance metrics

Installation Operations Management Resource Allocation service reliability Reporting Discipline Leadership Accountability Business Continuity

Director, Multi-Site Ops & Resilience

Department of the Army and NASA White Sands Test Facility

Mar 2018 - Aug 2020 (2 years 5 months)

Oversaw Army/NASA multi-site operations for 10,000+ personnel, aligning $2M-$7M resources, continuity standards, compliance controls, and executive reporting across dual sites. Lowered suicide, workplace violence, and substance-related incidents 42% by embedding preparedness, continuity, security, accountability, and service-delivery expectations into daily operating routines supported by drills,

Multi Site Operations Drill Exercise Planning Incident Data & After Action Analysis Emergency Response Management Training & Accountability

Military Operations Leader

United States Navy

Jul 2000 - Dec 2008 (8 years 5 months)

Led teams up to 80 personnel in high-risk military environments requiring readiness, continuity, force protection, emergency response, command-center operations, and personnel accountability. Sustained mission readiness across 8 years by enforcing disciplined watch-floor operations, access control and CCTV standards, threat assessment, investigations, and training/supervision under immediate opera

Access Control & CCTV Operations Force Protection Watch Floor Operations Command Center Operations Operational Security Operational Readiness