Sandra Okoronkwo
@sandraokoronkwo
I improve HR, administrative, procurement, and customer operations through practical systems and process improvements.
NigeriaWhat I'm looking for
I've improved HR, administrative, procurement, and customer operations across Nigerian organisations for over eight years, most recently supporting Kennedy Group of Companies with organisational restructuring, HR systems, and performance assessment tools.
At Advanced Gas Limited, I developed operational strategies that achieved a 100% improvement in process change and built an Excel model that automated order and invoice processing with 100% peak-hour accuracy.
I've managed procurement, staff attendance, claims documentation, stakeholder relationships, client complaints, performance evaluations, onboarding, and executive administration across SpringTide Healthcare, Cue Bar & Grill Lounge, and Vibe by Ann's & Ann's Restaurants.
I bring hands-on execution to operational challenges, using structured work systems, strong documentation, negotiation, and stakeholder coordination to improve compliance, service quality, and organisational efficiency.
Experience
Work history, roles, and key accomplishments
Human Resource & Administrative Consultant
Kennedy Group of Companies
Oct 2025 - Jan 2026 (3 months)
Spearheaded organisational restructuring, overhauled HR systems and policies, and provided administrative support and operational optimisation across departments.
Admin Officer
SpringTide Healthcare
Feb 2023 - Aug 2024 (1 year 6 months)
Managed administrative operations, processed provider claims, maintained staff records, coordinated scheduling, and promoted the HMO to prospective clients.
Supervisor
Cue Bar & Grill Lounge
Aug 2022 - Jan 2023 (5 months)
Supervised daily workflow, delivered training programmes, conducted performance evaluations, and supported procurement and stock management.
Administrative / Human Resource Manager
Advanced Gas Limited
Apr 2017 - Aug 2022 (5 years 4 months)
Developed operational strategies, automated order processing with Excel, managed stakeholder engagement, led negotiations, and established client feedback systems.
Executive Assistant
Vibe by Ann's & Ann's Restaurants
Jan 2021 - Apr 2021 (3 months)
Managed information flow, supported HR in KPI assessments, coordinated travel and events, and prepared meetings for the CEO.
Customer Service Executive
Comworks Limited (MultiChoice Nigeria)
Nov 2014 - Jan 2017 (2 years 2 months)
Delivered high-standard customer service, exceeded conversion targets, developed strategic business plans, and resolved complex customer challenges.
Education
Degrees, certifications, and relevant coursework
Chartered Institute of Personnel Management of Nigeria
Professional Certification, Human Resource Management
2025 -
Currently pursuing Human Resource Management certification, ongoing as of 2025.
Olman Business Solutions Limited
Training Certificate, Supply Chain Management
2021 - 2021
Completed Supply Chain Management training in 2021.
Premium Educational International Centre
Professional Certificate, General Management, Office and Administrative Duties
2021 - 2021
Completed a Professional Certificate in General Management, Office and Administrative Duties in 2021.
Federal Polytechnic Nekede
HND, Library Science
Earned a Higher National Diploma in Library Science in 2011.
Federal Polytechnic Nekede
OND, Library Science
Earned an Ordinary National Diploma in Library Science in 2009.
National Open University of Nigeria
Postgraduate Diploma, Journalism
2018 - 2020
Pursued a Postgraduate Diploma in Journalism from 2018 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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