I have been working in the BPO industry for almost 4 years, specializing in customer service and administrative tasks. During my time at Cebu Pacific Air, I was responsible for check-in counters for domestic and international flights, providing customer service assistance to all passengers. At Hinduja Global Solutions, I served as a customer service agent and team leader, providing eligibility, benefits, claims, and appeal statuses of healthcare insurance to providers.
In my role as a lead verifier specialist and appointment setter at Balboa Digital Company, I handled outbound and inbound calls, verifying client's information and transferring it to designated companies. I have experience supporting various clients, including Pennfoster, James Madison Highschool, ICS Canada, Empire Beauty School, ClearOne Advantage, Freedom Debt Relief, Envoy, NOLO, Acurian Health, and Easyknock.
