RTRefiloe Toto
@refiloetoto
Dedicated customer service agent fluent in German and multilingual.
South AfricaWhat I'm looking for
I am a passionate customer service agent with a strong proficiency in the German language and a commitment to delivering exceptional results. My experience spans various roles, including providing outstanding support to German-speaking travelers in an airport lounge setting, where I effectively resolved inquiries and ensured customer satisfaction. My ability to communicate clearly and empathetically has allowed me to thrive in fast-paced environments, making me a valuable asset to any team.
In my previous role as a German AI Expert Rater at Telus International, I evaluated Google Ads for accuracy and relevance, utilizing my analytical skills and attention to detail. This experience honed my ability to work independently while applying my language expertise to provide high-quality feedback. Additionally, my time as a Teacher's Assistant at Deutsche Schule Pretoria allowed me to develop strong communication and teamwork skills, fostering an inclusive learning environment for diverse students.
Experience
Work history, roles, and key accomplishments
German AI Expert Rater
Telus International
Jan 2024 - Dec 2024 (11 months)
Evaluated and rated Google Ads for accuracy and relevance, ensuring high-quality ratings. Analyzed data and applied guidelines to assess ads, providing feedback in German. Utilized expertise in German language and AI knowledge to make informed decisions.
Teacher's Assistant
Deutsche Schule Pretoria
Jan 2015 - Dec 2015 (11 months)
Assisted in lesson planning and preparation, providing instructional support to students. Provided language support and cultural exchange opportunities, promoting language development. Demonstrated strong communication and teamwork skills, adapting to diverse student needs.
German Speaking Agent
Webhelp
Handled customer inquiries and bookings, providing flight information and resolving issues. Managed reservations and ticketing, utilizing airline software and systems. Communicated effectively with German-speaking customers, ensuring excellent customer service.
Education
Degrees, certifications, and relevant coursework
Edu-build Institute
Early Childhood Development Certificate, Early Childhood Development
Completed a program focused on early childhood development. Gained knowledge and skills in supporting the growth and learning of young children.
Deutsche Schule Pretoria
High School Diploma, General Studies
Completed secondary education with a focus on German language and culture. Developed strong communication and interpersonal skills.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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