Open to opportunities

Khanyisile Masilela

@khanyisilemasilela1

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Dedicated professional seeking to leverage skills in a dynamic organization.

South Africa

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What I'm looking for

I am looking for a role that challenges me and allows for growth.

I am a dedicated and results-driven professional currently pursuing a Bachelor of Commerce in Marketing Management at the University of South Africa. My educational background, combined with my experience in customer service and administration, has equipped me with a unique skill set that I am eager to apply in a challenging corporate environment.

Throughout my career, I have developed strong communication, leadership, and problem-solving skills. My role as an admin assistant at Woolworths allowed me to hone my abilities in scheduling, planning, and data interpretation, while my experience at Concentrix as a German-speaking customer service support representative has further enhanced my adaptability and attention to detail. I am passionate about contributing to the success of a dynamic organization and am excited about the opportunities that lie ahead.

Experience

Work history, roles, and key accomplishments

Current

German Speaking Customer Service Support

Current

Concentrix

Nov 2023 - Present (1 year 9 months)

Delivered German-speaking customer service support, assisting clients with their inquiries and resolving issues. Utilized language proficiency to ensure effective communication and customer satisfaction.

Customer Service German Language Communication Skills Problem Solving

Customer Service | Admin Assistant

Woolworths

Nov 2021 - Present (3 years 9 months)

Provided excellent customer service and administrative support in a retail setting. Assisted customers with inquiries and managed various administrative tasks efficiently.

Customer Service Administrative Support Retail Operations Problem Solving Communication Skills

Career Orientation Program

Life Wilgers Hospital

Jun 2018 - Present (7 years 2 months)

Participated in a career orientation program designed to familiarize individuals with the working and economic world. Gained insights into general business operations and various work situations within a hospital environment.

Business Acumen Professional Development

Education

Degrees, certifications, and relevant coursework

University of South Africa

Bachelor of Commerce, Marketing Management

2023 -

Currently pursuing a Bachelor of Commerce in Marketing Management, focusing on key principles and strategies in marketing. Developing skills in data interpretation, statistical analysis, and business communication.

Deutsche Internationale Schule Pretoria

Matriculation Certificate, General Studies

Activities and societies: Deutsches Sprachdiplom, English Olympiad Certificate, Mathematics Olympiad Certificate

Completed high school education with a focus on English, Afrikaans, German, Mathematics, Life Science, Visual Arts, and Life Orientation. Achieved proficiency in multiple subjects, preparing for tertiary education.