Itumeleng Direro
@itumelengdirero
Customer service agent with strong communication and organizational skills.
South AfricaWhat I'm looking for
I am a dedicated customer service agent with a passion for communication and problem-solving. Currently, I work with Neo Group as a German Customer Service Agent, where I respond to customer inquiries and provide assistance in Italian. My role involves handling complaints and ensuring customer satisfaction through professional communication. I take pride in maintaining detailed records of interactions and identifying opportunities for process improvements.
Previously, I have gained valuable experience as a Recruitment Support Agent and an Online English Teacher, where I taught English to adults from diverse backgrounds. My freelance work as a copywriter has honed my writing skills, allowing me to create SEO-friendly content. I hold a Bachelor of Laws (LLB) from the University of Witwatersrand and a TEFL certificate, which complements my language skills in German and English.
Experience
Work history, roles, and key accomplishments
German Customer Service Agent
Neo Group
May 2024 - Present (2 years 3 months)
Responsible for responding to customer inquiries in Italian, handling complaints, and ensuring customer satisfaction through effective communication. Maintains records of interactions and identifies process improvement opportunities.
Recruitment Support Agent
Kelly Recruitment Agency
Nov 2023 - Present (2 years 9 months)
Provides support in recruitment processes, assisting in candidate sourcing and communication.
Customer Support Online English Teacher
EF English First
Jul 2022 - Jul 2023 (1 year)
Taught English to adults from various countries, focusing on effective communication and engagement.
Freelance Copywriter
Point B Marketing Agency
Jul 2019 - Mar 2020 (8 months)
Wrote SEO-focused copy for various clients, enhancing their online presence and engagement.
Usher
The Market Theater
Sep 2017 - Jul 2019 (1 year 10 months)
Assisted theater audiences, ensuring a pleasant experience during performances.
High School Leader
School Colors
Aug 2015 - Sep 2016 (1 year 1 month)
Led various school activities and represented the school in competitions, showcasing leadership and teamwork.
Education
Degrees, certifications, and relevant coursework
University of Witwatersrand
Bachelor of Laws, Law
2020 - 2023
Studied Bachelor of Laws (LLB) focusing on legal principles, case law, and the South African legal system.
i-to-i TEFL
Certificate in TEFL, Teaching English
2022 - 2022
Completed a Certificate in TEFL, equipping me with the skills to teach English as a foreign language.
University of Witwatersrand
Bachelor of International Relations and German, International Relations
2017 - 2020
Pursued a Bachelor's degree in International Relations and German, studying global politics and language.
Grace Trinity School for Girls
Senior Certificate, General Education
2012 - 2016
Completed Senior Certificate with a focus on various subjects, preparing for further education.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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