Reeta Paliwal
@reetapaliwal
I resolve domestic and international customer issues across aviation, e-commerce, fintech, and B2B services.
IndiaWhat I'm looking for
I'm currently resolving domestic and international shipment issues at Delmos Aviation, providing real-time tracking updates, handling delays, damages, and lost shipments, and booking and issuing AWBs.
Previously, I supported customers at FNP, met financial-product sales targets at Paisa Bazaar, and qualified customer needs at IndiaMART. I bring 4+ years of phone and email support experience, using CRM, OMS, and PMS tools to manage cases end-to-end while maintaining clear communication and prompt resolution.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Delmos Aviation Pvt. Ltd.
Jan 2025 - Present (1 year 8 months)
Provide real-time shipment status updates and resolve shipping issues end-to-end for domestic and international clients. Book and issue Airway Bills (AWB) and coordinate with internal teams to maintain prompt response times.
Customer Support Executive
FNP (Ferns & Petals)
Nov 2022 - Dec 2024 (2 years 1 month)
Handled customer inquiries via phone, email, and in person, documenting interactions and routing information to internal teams. Identified upsell and cross-sell opportunities and built rapport with customers to improve satisfaction.
Customer Executive
Paisa Bazaar Marketing & Consulting Ltd.
Apr 2022 - Oct 2022 (6 months)
Sold financial products over the phone, consistently meeting or exceeding monthly targets. Responded to internal communications promptly to keep customer cases moving without delay.
Executive – Client Service
IndiaMART InterMESH Ltd.
Jul 2021 - Feb 2022 (7 months)
Contacted potential and existing customers to promote products and services using structured scripts. Qualified customer requirements through targeted questioning and maintained accurate customer records and sales logs.
Lead Generation Intern
MWH Holdings
Pitched education products to prospective leads and generated new leads through social media outreach and calling.
Education
Degrees, certifications, and relevant coursework
Graphic Era Hill University
Master of Business Administration, Marketing
2019 - 2021
Grade: 8.2 CGPA
Pursued an MBA in Marketing, achieving a CGPA of 8.2.
Kumaon University
Bachelor of Business Administration, Business Administration
2016 - 2019
Grade: 8.2 CGPA
Completed a Bachelor of Business Administration with a CGPA of 8.2.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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