Reese Walker
@reesewalker
I am Reese Walker, an experienced administrative and technical assistant with extensive customer service, proofreading, and transcription experience.
What I'm looking for
I can offer your team a dependable combination of administrative organization, client-focused service, and high-precision editorial skills. I bring strong written and verbal communication in English and Afrikaans, proven CRM and productivity tool experience, and a keen attention to detail that ensures documents and client interactions are handled professionally. I am applying for this role because it matches my strengths across administration, customer support, technical troubleshooting, and editorial services. I enjoy work that requires both technical problem solving and careful language work, and I am motivated to contribute to a team that values accuracy, responsiveness, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Transcription Editor
Self-employed
Jan 1970 - Present (56 years 1 month)
Edit and proof transcriptions for accuracy, consistency, and style; ensure timely delivery of clean transcripts.
Technical Assistant
Volunteer
Jun 2021 - Oct 2024 (3 years 4 months)
Provided technical assistance and support across customer-facing channels, resolving issues and improving user satisfaction over a multi-role 3.5-year period.
Customer Care Specialist
Volunteer
Jun 2021 - Oct 2024 (3 years 4 months)
Handled customer inquiries and complaints, maintained service quality, and contributed to retention efforts during a 3.5-year tenure.
Administrative Assistant
Unknown
Jun 2021 - Oct 2024 (3 years 4 months)
Managed administrative tasks including scheduling, record keeping, and office coordination as part of a combined 3.5 years in support roles.
Proofreader/Editor
Freelance
Nov 2024 - Present (1 year 3 months)
Currently providing proofreading and editing services in the transcription field, maintaining high standards of linguistic accuracy and consistency. Utilized MS Office products extensively and applied intermediate technical troubleshooting skills.
Transcriptionist and Editor
Freelance
Jan 2020 - Present (6 years 1 month)
Transcribed and edited various documents for clients, ensuring high accuracy and timely delivery. Developed strong attention to detail and proficiency in transcription software.
Education
Degrees, certifications, and relevant coursework
High School
Grade 12, General Studies
Completed secondary education with a focus on a diverse range of subjects including English, Afrikaans, and Life Orientation. Gained foundational knowledge in Civil Technology, Business Studies, Geography, and Mathematics Literacy.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
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