Open to opportunities

Reese Walker

@reesewalker

I am Reese Walker, an experienced administrative and technical assistant with extensive customer service, proofreading, and transcription experience.

South Africa

Message

What I'm looking for

I am looking for opportunities that allow me to utilize my editing skills while providing room for professional growth.

I can offer your team a dependable combination of administrative organization, client-focused service, and high-precision editorial skills. I bring strong written and verbal communication in English and Afrikaans, proven CRM and productivity tool experience, and a keen attention to detail that ensures documents and client interactions are handled professionally. I am applying for this role because it matches my strengths across administration, customer support, technical troubleshooting, and editorial services. I enjoy work that requires both technical problem solving and careful language work, and I am motivated to contribute to a team that values accuracy, responsiveness, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Transcription Editor

Current

Self-employed

Jan 1970 - Present (56 years 1 month)

Edit and proof transcriptions for accuracy, consistency, and style; ensure timely delivery of clean transcripts.

Style Guide Transcription Proofreading Editing Attention To Detail

Technical Assistant

Volunteer

Jun 2021 - Oct 2024 (3 years 4 months)

Provided technical assistance and support across customer-facing channels, resolving issues and improving user satisfaction over a multi-role 3.5-year period.

Technical Support Troubleshooting Customer Service Documentation Ticketing Systems Project Management

Customer Care Specialist

Volunteer

Jun 2021 - Oct 2024 (3 years 4 months)

Handled customer inquiries and complaints, maintained service quality, and contributed to retention efforts during a 3.5-year tenure.

Customer Service CRM Communication Problem Solving Escalation Management

Administrative Assistant

Unknown

Jun 2021 - Oct 2024 (3 years 4 months)

Managed administrative tasks including scheduling, record keeping, and office coordination as part of a combined 3.5 years in support roles.

Office Administration Scheduling Data Entry Microsoft Office Records Management

Proofreader/Editor

Freelance

Nov 2024 - Present (1 year 3 months)

Currently providing proofreading and editing services in the transcription field, maintaining high standards of linguistic accuracy and consistency. Utilized MS Office products extensively and applied intermediate technical troubleshooting skills.

Proofreading Editing Transcription Microsoft Office Technical Troubleshooting

Transcriptionist and Editor

Freelance

Jan 2020 - Present (6 years 1 month)

Transcribed and edited various documents for clients, ensuring high accuracy and timely delivery. Developed strong attention to detail and proficiency in transcription software.

Transcription Editing Proofreading Microsoft Office Troubleshooting

Education

Degrees, certifications, and relevant coursework

High School

Grade 12, General Studies

Completed secondary education with a focus on a diverse range of subjects including English, Afrikaans, and Life Orientation. Gained foundational knowledge in Civil Technology, Business Studies, Geography, and Mathematics Literacy.