mduduzi nonkwelo

I am a highly accurate and detail-oriented transcriptionist with professional experience in delivering high-quality audio-to-text conversion. My proficiency in transcription tools and technologies, combined with excellent typing speed and attention to detail, allows me to maintain a consistent output of 99% error-free transcripts. I have successfully managed a variety of projects, including interviews, podcasts, and corporate meetings, demonstrating my adaptability to diverse content types while consistently exceeding client expectations for quality and turnaround time.

In addition to my transcription experience, I have a strong background in IT and technical support. As a Level-1 Support Engineer, I provide exceptional first-line technical support, troubleshooting software and hardware issues while guiding users through technical resolutions. My collaborative approach and problem-solving skills have been instrumental in maintaining optimal system functionality and ensuring best practices in IT operations. I am committed to delivering client-focused results and continuously improving my skills in both transcription and technical support.