Open to opportunities

rebecca karuma

@rebeccakaruma

Message

Agile Delivery Lead / Scrum Master with a passion for Agile Frameworks and Project Management.

Kenya

Message

What I'm looking for

I am looking to apply my relevant experience, critical thinking, and strategic ideas to continuous growth and development both personally and professionally in a dynamic and innovative organization.

I am a seasoned Agile Delivery Lead / Scrum Master with extensive experience in project management, team leadership, and process improvement. With a strong background in IT and a Bachelor of Business in Information Technology from Mount Kenya University, I have developed a unique blend of technical and business skills. My expertise includes project planning, software project management, agile leadership, and team motivation.

Throughout my career, I have demonstrated a passion for promoting creativity and innovation, fostering communication and collaboration amongst stakeholders, and driving continuous improvement. I am a certified Scrum Master and have completed various training programs in agile methodologies, data storytelling, and big data analysis.

I am a results-driven professional with a proven track record of delivering high-quality results and exceeding expectations. I am excited to leverage my skills and experience to drive growth and development in a dynamic and innovative organization.

Experience

Work history, roles, and key accomplishments

Current

Agile Delivery Lead / Scrum Master

Current

Sportserve

May 2023 - Present (2 years 1 month)

As an Agile Delivery Lead, I coach teams on agile practices, facilitate planning and execution of releases, and drive continuous improvement using Agile and Lean principles. I ensure effective communication among stakeholders and support product owners in prioritizing features for program increments.

Agile Methodologies Scrum Lean Team Leadership Continuous Improvement Agile Process Improvement

Junior Data Analyst / Customer Service Analyst

Social Discovery Ventures / Ecom Services Ltd

Feb 2022 - Mar 2023 (1 year 1 month)

In this role, I executed complex SQL queries, maintained databases, and created interactive dashboards to provide insights. I also analyzed customer concerns and contributed to customer experience improvement programs.

SQL BigQuery Tableau Data Analysis Customer Experience Management Reporting Dashboards Customer Relationship Management Performance Monitoring Fraud Detection

Online Payments and Customer Support Team Leader

Social Discovery Ventures / Ecom Services Ltd

Jan 2022 - Jun 2022 (5 months)

Led a team of customer satisfaction associates, ensuring service levels were met and providing guidance and motivation. Managed performance and addressed operational issues to enhance client experience.

Team Leadership Customer Satisfaction Performance Management Training Multitasking Service Management Problem Solving Communication Skills Operations

Customer Satisfaction Associate

Social Discovery Ventures / Ecom Services Ltd

Dec 2021 - Jan 2022 (1 month)

Provided customer support by analyzing account activity, executing fraud detection tasks, and maintaining high standards of customer service. Implemented strategies to improve customer experience and retention.

Customer Support Fraud Detection Problem Solving Customer Retention Communication Data Analysis Customer Experience Management Team Collaboration

Customer Service Support and Administrative Roles

Feneshi Gardens Limited

Apr 2014 - Mar 2020 (5 years 11 months)

Served as the first point of contact for technical support, managed client technology support, and ensured compliance with operational processes. Developed documentation for user support and inventory management.