Diana Njeri

Accountable for end-to-end delivery across four global teams (35+ members), removed cross-team impediments, managed risks and trade-offs, and drove continuous improvement to increase delivery quality and velocity.

Facilitated four distributed teams (35+ resources), served as servant leader to remove impediments, coached teams on Agile practices, and protected teams to ensure consistent delivery of business value.

Managed four global teams (30+ members), coached teams and product owners on empirical planning and backlog management, removed impediments, and led organizational Scrum adoption and junior coach mentoring.

Led projects and change initiatives, ensured SLA compliance and profitability of customer accounts, managed CAB meetings and Jira change administration, and produced executive reports on customer health and project performance.

Managed project scope, risks and performance, ensured customer satisfaction, established project goals and measured performance using appropriate tools, and coordinated vendor and third-party relationships.

Served as Scrum Master for analytics and commercialization teams, facilitated agile ceremonies, coached teams to improve maturity and measurement, and escalated and resolved blockers across scrum of scrums.

Owned timely delivery of projects and programs, mentored project managers, managed distributed technical programs, championed stakeholder engagement, and introduced Agile adoption across the organisation.

Prepared project plans and implementation schedules, led client scoping sessions, managed vendor relationships and QA, and delivered data centre upgrades and MPLS connectivity projects for key clients.

Managed daily project operations, developed detailed schedules, allocated resources, enforced deadlines, and introduced profitability analysis and improved project revenue recognition processes.

Earned Scrumstudy Agile Master Certified (SAMC) in September 2023.

Earned Scrumstudy Certified Agile Coach and Scrumstudy Certified Trainer certifications in September 2023.

Obtained a Scrum Product Owner certification in May 2019.

Completed Scrum Master Certified in October 2018 and Scrum Fundamentals Certified in August 2018.

Completed PRINCE2 Foundation and Practitioner qualifications in 2015.

Grade: Cum Laude (GPA 3.685)

Completed a Bachelor of Science in International Business Administration, graduating Cum Laude with a GPA of 3.685.

Completed a Diploma in Computer System Analysis and Design (Nov 1999–Apr 2000).

Completed an Advanced Diploma in Computer System Analysis and Design.

Completed a Certificate in Computer System Analysis and Design (May 1999–Oct 1999).