Allan Sang

Led end-to-end requirements gathering and stakeholder engagement, reducing clarification cycles by 10–15% and driving process improvements that increased productivity 8–12%. Translated business needs into user stories and acceptance criteria, improving developer alignment and reducing sprint rework.

Led Agile transformation and embedded Scrum and DevOps principles across teams, increasing team productivity by 15% and accelerating project delivery timelines by 25% through impediment removal and Jira automation.

Developed dashboards and analyses to track HR metrics and mapped end-to-end workflows to identify inefficiencies, delivering insights that improved decision-making and operational efficiency.

Automated workflows with Ansible, Bash, and Python and containerized applications with Docker, improving process efficiency by 15% and accelerating deployments by 20%. Built network management tools to enhance SME operational scalability.

Facilitated sprints and removed impediments to streamline delivery, reducing time-to-market by 15% and improving team performance and stakeholder satisfaction through predictable delivery and conflict resolution.

Provided ICT support for video and audio conferencing systems and performed maintenance and troubleshooting, improving conference room reliability and reducing disruptions through scheduled maintenance.

Oversaw the software development lifecycle, translating stakeholder requirements into Jira user stories and improving requirement fulfillment by 20% and project success rates by 30% through prioritization and alignment.

Performed LAN equipment maintenance and hardware diagnostics to enhance network stability by 20%, ensuring reliable connectivity and reducing downtime through proactive configuration and support.

Completed a Bachelor of Science in Computer Science with coursework and projects focused on software development, DevOps practices, and systems automation.