Rebecca Hollowell

I am a detail-oriented operations leader with 10+ years of experience managing cross-functional projects, building reporting systems, and ensuring data accuracy in fast-paced environments.

At RentReporters I led daily operations for fully remote customer service and data teams, oversaw phone, email, and chat channels, and used CRM and ticketing systems to track interactions and generate performance reports. I coached and developed team members to consistently meet KPIs and managed high-priority escalations with professionalism and efficiency.

As Owner & Operator of a small business, I managed order processing, production scheduling, logistics, and implemented scalable systems to handle seasonal demand while maintaining quality. Earlier work in escrow and title operations strengthened my compliance, documentation, and multi-party coordination skills.

I bring a pragmatic, metrics-driven approach to process improvement, SOP development, and cross-functional collaboration. I focus on improving data integrity, operational efficiency, and the customer journey while mentoring teams and building sustainable reporting solutions.