Open to opportunities

Rebecca Farmer

@rebeccafarmer

Account Manager and administrative professional who strengthens builder relationships and keeps projects running smoothly.

United States

Message

What I'm looking for

I’m looking for a challenging position where I can grow with a company—using customer service, account management, and administrative/project coordination to support teams, manage accounts, train people, and develop new skill sets.

I bring a customer-service-first approach combined with hands-on administrative and project/account coordination. I’m energized by roles where I can manage accounts, support people and processes, and keep work moving from planning through completion.

In my Account Manager and Administrative Assistant experience at Atlantic Building Supply, I schedule installations, receive purchase orders, write and maintain invoices, and create installers’ routes. I also maintain relationships with new construction builders, analyze builders’ blueprints, order materials, coordinate homeowner appointments, and follow up on items not installed at the original install—working with field supervisors to prevent future issues.

Earlier roles strengthened my office operations and leadership foundation, including training and team coordination (Paramount Asset Management), dispatching and scheduling service calls (MRC Plumbing & Heating), and de-escalation and service delivery in customer-facing settings (retail and market work). I’m seeking a challenging position where I can grow with a company and expand my skills while delivering reliable account and administrative support.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Atlantic Building Supply

Oct 2022 - Sep 2025 (2 years 11 months)

Answered multi-line phones, created and edited invoices, and coordinated installer routes. Maintained relationships with new construction builders, scheduled homeowner appointments, and supported the general manager as needed.

Multi Line Phone Systems Invoicing Invoice Editing Material Ordering Appointment Scheduling Office Support

Account Manager

Atlantic Building Supply

Sep 2022 - Jan 2025 (2 years 4 months)

Scheduled product installations and processed purchase orders. Built and maintained builder relationships and analyzed builders' blueprints to support installer routing.

Scheduling Installations Multi Line Phone Systems Installer Route Management

Customer Service

Messicks Farm Market

Jun 2021 - Jan 2024 (2 years 7 months)

Provided customer service in a farm market setting, including cashiering and festival work. Processed credit cards, handled produce processing, and supported stocking shelves.

Cashiering Stocking shelves credit card processing Produce Processing

Laborer/Admin Assistant

Cedar Run Services LLC

Jun 2016 - Jan 2024 (7 years 7 months)

Measured and cut construction materials, assisted with installation of gas/electric/wood burning stoves, and cleaned job sites. Handled company mail, phone answering, job scheduling, and job readiness verification with superintendents; balanced account sheets.

Measuring And Cutting Insulation Wood and Plywood Handling Stove Installation Assistance Construction Cleaning job scheduling Accounting Sheet Balancing

Office Assistant

MRC Plumbing & Heating

Oct 2021 - Feb 2022 (4 months)

Organized the office and supported associates by maintaining records, scheduling appointments, and monitoring office supplies. Answered phones, scheduled service calls, and coordinated with other departments to ensure compliance.

Record keeping Appointment Scheduling Issue Resolution Answer Phones

Laborer/Administrative Assistant

Cedar Run Services

Jun 2016 - Feb 2022 (5 years 8 months)

Measured and cut materials, assisted with installation of gas/electric/wood burning stoves, and cleaned job sites. Managed and distributed company mail, answered phones, scheduled jobs, verified job readiness with superintendents, and balanced account sheets.

Measuring And Cutting Stove Installation Assistance Answer Phones job scheduling Accounting Sheet Balancing

Customer Service/Office Assistant

Payne Publishers

Jun 2018 - Jul 2020 (2 years 1 month)

Entered orders and filed paperwork while invoicing shipped orders. Handled customer complaints and questions, processed credit cards, managed company mail, supported walk-in customers, and assisted the sales manager with promotions and client correspondence.

Order Entry Filing Invoicing Customer Complaint Resolution credit card processing Multi Line Phone Systems Walk In Customer Support Correspondence Seasonal Associate Training

Customer Service

Payne Publishers

Jun 2018 - Jan 2020 (1 year 7 months)

Entered and filed orders, invoiced shipped orders, and supported customer complaints and questions. Processed credit cards and handled multi-line phone communications.

Order Entry Filing Invoicing Customer Complaint Resolution credit card processing Multi Line Phone Systems

Head Cashier/Customer Service Associate

Lowes Home Improvement

Jun 2017 - Jul 2018 (1 year 1 month)

Fulfilled internet orders, managed cash handling, and supported multi-line phone communications. Handled customer complaints and refunds, promoted credit cards, managed cashier schedules and breaks, and trained new employees.

Cash Handling Multi Line Phone Systems Customer Complaint Resolution Refunds Credit Card Promotion Cashier Scheduling and Break Management Customer Service Support

New Hire Trainer & Team Manager

Paramount Asset Management

Apr 2016 - Jun 2018 (2 years 2 months)

Created training materials and supported new hire orientation while providing support to Human Resources. Managed work orders by processing, assigning to contractors, tracking late orders, leaving job notes in the system, and processing invoices while mentoring the client team.

HR Support Work Order Management Work Order Follow Up Job Notes Invoice Processing Mentor Employee Relations

Cashier/Head Cashier/PRO Cashier

The Home Depot

Sep 2011 - Apr 2016 (4 years 7 months)

Opened and closed cash registers, scheduled cashier breaks, and maintained the PRO desk and Service desk. Promoted business and personal credit cards, handled customer complaints/refunds, and trained new employees while answering multi-line phones.