At Bright Scope Tech Consulting, I support customers through phone and digital channels, resolve service concerns, and keep accurate records of interactions and resolutions. I also identify recurring concerns and escalate complex issues to the appropriate teams.
At Mutual Benefits Assurance Plc, I managed relationships with prospective and existing customers, recommended insurance solutions, and generated approximately 20–30 new clients monthly. As a Virtual Assistant / Customer Support freelancer, I provided remote administrative and customer support, including research, documentation, and follow-up.
