Open to opportunities

Syed Usama Ahmad

@syedusamaahmad

Message

Manager and technical support leader with 7+ years improving operations and customer outcomes.

Pakistan

Message

What I'm looking for

I’m looking for a role where I can lead operations and technical support, improve KPIs and customer satisfaction, and mentor teams to deliver fast, reliable service aligned with business objectives.

I’m a results-driven Operations Supervisor and Technical Support Specialist with 7+ years of expertise across customer service, technical support, and telemarketing. I generate leads, supervise teams, and manage departments while optimizing operations to achieve performance goals.

I led remote monitoring and proactive technical support to ensure seamless system uptime, while diagnosing and resolving complex hardware/software issues to minimize downtime. In operations, I manage workflows, resource allocation, compliance monitoring, and process documentation—track KPIs to maintain quality standards, improve team productivity, and strengthen client relationship building through clear communication and follow-ups.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Premier NX

Nov 2024 - Aug 2025 (9 months)

Delivered remote monitoring and proactive technical support to maintain system uptime and resolve client issues quickly. Led technical troubleshooting and supported team mentoring while improving client satisfaction through feedback-driven updates.

Remote Monitoring Technical Troubleshooting Proactive Support Client Relationship Management Mentoring System Uptime Management

Operations Supervisor

SkySphere (Pvt) Ltd

Jan 2022 - Oct 2024 (2 years 9 months)

Directed operations management to streamline workflows and ensure consistent performance in high-volume support and sales environments. Implemented KPI tracking and quality controls, managed resource allocation and compliance monitoring, and improved service execution to support scalable growth.

Operations Management Workflow Optimization KPI Tracking Quality Control Resource Allocation Compliance Monitoring Process documentation

Customer Service Representative

Dinco Pakistan

Jul 2019 - Dec 2021 (2 years 5 months)

Handled outbound customer interactions to resolve queries and uphold quality standards. Drove lead generation through targeted telemarketing and supported conversion by maintaining professional engagement during high-volume campaigns.

Customer Service Query Resolution Telemarketing Lead Generation Lead Conversion

Sales Specialist/Supervisor

Tele Services

Mar 2017 - Apr 2019 (2 years 1 month)

Managed inbound sales operations by converting inquiries into transactions while delivering strong customer service. Supervised the team to drive sales targets through performance tracking and daily workflow optimization to maximize revenue outcomes.

Inbound Sales Lead Conversion Sales Targets Team Leadership Performance Tracking Workflow Optimization Revenue Growth Support Customer Service