At TurboDebt, I scaled a remote support team from 30 to 200+ agents while maintaining 95%+ quality. I own a $2M+ annual support budget and KPI performance across a multi-timezone operation.
I run LiveChat operations handling 10,000+ customer interactions daily. I cut average handle time 18% and improved first-contact resolution 25% while raising CSAT 15%.
I integrated a custom CRM with LiveChat and automated reporting, eliminating more than 20 hours of manual work each week. I also designed compliance frameworks, audit dashboards, and VAPT security protocols.
As LiveChat Team Manager, I led 100+ agents and improved response time 28%, raised CSAT from 7.2 to 8.8/10, and cut chat abandonment 32%. I introduced peer coaching and shift management systems that improved retention and reduced scheduling conflicts.
