Aidee Gómez

Directed a quality operations team of 50+ QA specialists by redesigning workflows and increasing capacity from 30 to 50+ requests/day. Built a QA Auto-Assigner with Product, cutting manual project routing and reducing quality review time from 20 to 12 minutes per request.

Managed a production team at scale (300+ creatives, 30 team leaders, 4 production specialists) to drive on-time delivery and quality output. Served as escalation owner for complex customer concerns and partnered with Customer Success to align creative production with retention goals.

Rebuilt the platform sentiment analysis tool with Product, improving accuracy from 10% to 70–80% for proactive creative coaching and customer health monitoring. Ran cross-functional workflow audits and delivered improvement roadmaps and standardized SOPs for scalable operations.

Coached creatives handling 7–9 client accounts, enforcing quality standards, delivery expectations, and client communication best practices. Completed QA reviews on all projects before customer delivery and monitored account health to prevent service issues.

Managed 7–9 client accounts simultaneously and delivered 7–10 projects per day in a high-volume async environment while owning client communication. Earned Top Designer of the Year recognition for consistently high-quality work.

Led a boutique design team producing brand identities, visual systems, and digital marketing campaign creative across a diverse client portfolio. Built landing pages and collaborated with UI/UX to support web design initiatives, while managing direct client relationships and translating objectives into actionable creative strategies.

Owned social media content strategy and community engagement for a multi-client portfolio using SproutSocial and AgoraPulse. Produced logos, print media, TV storyboards, UX-focused web layouts, and lead-gen landing pages (Unbounce/Instapage), including bilingual (English/Spanish) adaptation for client deliverables.

Led video editing and post-production for digital marketing campaigns, specializing in character illustration and storyboard development. Acted as primary client contact by translating project requirements into actionable creative briefs for the production team.

Executed high-priority design projects for postgraduate, HR, and communications departments, delivering end-to-end digital and print media. Produced marketing assets while maintaining strict institutional brand standards.

Grade: 9.9/10.0

Earned a Bachelor’s degree in Graphic Design with a 9.9/10.0 GPA and academic excellence awards every trimester. Received a merit-based scholarship for international study at Universidad Peruana de Ciencias Aplicadas.

Completed an International Graphic Design Certificate in Visual Design & Global Strategy focused on global design standards and European aesthetic principles. Specialized in visual communication strategy for international markets and adapting design systems for diverse global audiences.