Looking for a job

Raymundo Rodríguez

@raymundorodrguez

Message

I drive SaaS onboarding, product adoption, and long-term customer retention.

Mexico

Message

What I'm looking for

I'm looking for a customer success or onboarding role where I can help customers adopt products, solve issues, build long-term relationships, and collaborate across teams to improve retention and customer value.

At BoxBrownie.com, I manage onboarding for new, inactive, and at-risk accounts, using customer research, discovery, consultations, and webinars to accelerate activation, product adoption, and long-term retention. I also identify cross-sell and upsell opportunities based on customer needs and product fit.

I've supported customers across SaaS, technical support, and high-volume service environments at Frontier and Dish. I bring hands-on experience resolving technical issues, managing account and billing inquiries, and collaborating across teams to create clear, empathetic customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist (Onboarding)

Current

BoxBrownie.com

Jun 2024 - Present (2 years 3 months)

Proactively manage onboarding for new and inactive accounts, driving product adoption and retention. Conduct customer discovery, educate through consultations and webinars, and identify cross-sell and upsell opportunities.

Customer Success Onboarding Customer Discovery Product Adoption Retention Cross Selling Upselling Webinars CRM SaaS Cross Functional Collaboration

Technical Support Specialist

Frontier

May 2022 - Apr 2024 (1 year 11 months)

Provided high volume remote technical support for network, connectivity, hardware, and software issues. Diagnosed root causes and resolved issues efficiently, maximizing first contact resolution.

Technical Support Troubleshooting Network Configuration Hardware Software Customer Experience First Contact Resolutions CRM

Transactional Customer Support Agent

Dish

Feb 2019 - Jul 2021 (2 years 5 months)

Managed high volume inbound customer interactions involving service inquiries, account management, billing, and issue resolution. Delivered clear and empathetic communication while meeting performance targets.

Customer Support Inbound Calls Account Management Billing Issue Resolution Communication Skills Service Level