Open to opportunities

Jean Pang-an

@jeanpang-an

Message

Customer service and quality analyst focused on complete issue resolution.

Philippines

Message

What I'm looking for

I am looking for a role where I can apply quality analysis and customer service expertise, improve processes, and collaborate with cross-functional teams in a supportive, growth-oriented environment.

I am a motivated customer relations and quality analyst who focuses on delivering top-notch service and pursuing complete resolutions for every concern.

With experience in inbound/outbound customer service, transaction processing, documentation, and quality analysis, I remain level-headed and analytical when approaching issues.

I have supported teams at Infosys BPM Limited and Astropolis Inc., handling appointment scheduling, email/chat responses, and trainings in property management tools and serviced accommodation operations.

I bring strong verbal and written communication, problem-resolution, and analytical skills, and I collaborate effectively with development and operations teams to improve processes and customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Medical Billing Specialist

Current

First Call Services

Jan 2025 - Present (1 year)

Working with claims, denials, bills and records of the patient’s

Billing

Property Management Assistant

VAPPH Property Management

Jul 2024 - Oct 2024 (3 months)

Managed tenant acquisition, check-ins/check-outs, maintenance coordination, and property documentation in 2024, ensuring compliance and smooth operations for serviced accommodations.

Contract Management & Compliance Documentation

Quality Analyst

Infosys BPM Limited

Aug 2021 - Apr 2024 (2 years 8 months)

Monitored and evaluated customer service interactions from August 2021 to April 2024, documenting issues and driving complete resolutions to improve service quality and compliance.

Quality Assurance Documentation Analytical Skills Customer Service Ticketing Systems Reporting

Customer Service Representative

Astropolis Inc.

Aug 2018 - Dec 2020 (2 years 4 months)

Handled inbound and outbound customer calls, appointment scheduling, and email/chat responses from August 2018 to December 2020, maintaining documentation and supporting service operations.