Raymond Agina

As a dedicated customer service representative and event coordinator, I bring over two years of experience in delivering exceptional service and managing successful events. My proficiency in Zendesk Omni-channel has enabled me to resolve 90% of customer complaints, significantly enhancing customer satisfaction. I pride myself on my ability to streamline processes, ensuring efficient service delivery and a seamless customer experience.

In my recent role at Cocomanella, I handled customer inquiries across various platforms, providing support for product-related questions and order processing. My commitment to maintaining accurate records and following up on unresolved cases has improved support efficiency and strengthened customer relationships. Additionally, my experience as an event coordinator at Esmory Events has honed my skills in managing logistics, coordinating with vendors, and ensuring that every event runs smoothly from concept to completion.