Open to opportunities

Ikenna Azubuike

@ikennaazubuike

I build lasting client relationships by resolving enquiries, coordinating service delivery, and improving customer experiences.

Nigeria

Message

What I'm looking for

I'm looking for a customer service, client relations, or administrative role where I can resolve client needs, coordinate reliable service delivery, maintain strong records, and build lasting customer relationships.

At Nucentury Events, I serve as the primary customer contact, guiding clients through bookings, event packages, and service options while ensuring smooth, on-time delivery.

I've spent over 10 years supporting customers, clients, and operations across events, education, and retail. I resolve complaints promptly, maintain accurate records, and build relationships that encourage repeat business and referrals.

Previously at WIGATAP Schools and Treasures Ventures, I handled enquiries, scheduling, reporting, records, staff coordination, sales, inventory, logistics, and stakeholder communication.

I'm trained in customer service, CRM, executive assistance, telephone etiquette, and sales negotiation, with a dependable, solutions-focused approach to every client interaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Nucentury Events

Jan 2023 - Jan 2026 (3 years)

Acted as primary point of contact for customers, handling enquiries and resolving complaints. Guided clients through bookings and event packages, and maintained accurate records.

Customer Service Complaint Resolution Client Relations CRM Data Entry Microsoft Office Google Workspace

Education

Degrees, certifications, and relevant coursework

Imo State University

Bachelor of Science, Education and Library Science

Activities and societies: Served as Welfare President and Member of the House of Representatives in the Student Government Association; also held roles as Alliance Secretary General and Assistant Course Representative.

Pursued a Bachelor of Science in Education and Library Science, gaining knowledge in educational principles and library management.