Open to opportunities

Queen Eme

@queeneme

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Customer Support Specialist focused on empathy, clear communication, and efficient issue resolution.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can apply empathy, CRM expertise, and process improvement to enhance client satisfaction and support operational efficiency.

I am a passionate, detail-oriented Customer Support Specialist with hands-on experience in event support and administrative roles, skilled at resolving client issues, managing inquiries, and improving customer experiences. At Supreme Event Planning I resolved 95% of inquiries on first contact and contributed to a 15% increase in repeat client bookings through excellent service.

I streamline operations and improve reporting efficiency, demonstrated by a 20% improvement in order tracking at a previous administrative VA role, and I am proficient with CRM tools such as HubSpot and Salesforce as well as Microsoft Office. I bring empathy, strong verbal and written communication, and a commitment to efficient, client-focused service.