Ray Jian User
@rayjianuser
Remote Operations & Support Specialist for EarnIn App, maintaining 92%–100% CSAT across live chat and email support.
PhilippinesWhat I'm looking for
For the EarnIn App account, I handled live chat and email support, processing 50+ daily interactions across concurrent sessions. I maintained 92%–100% CSAT while resolving customer issues through Zendesk.
I also managed data entry, spreadsheet tracking, ticket logging, and account updates. At Qualfon, I provided phone-based technical support for network, connectivity, and device configuration issues.
Experience
Work history, roles, and key accomplishments
Managed high-volume live chat and email support, processing 50+ daily interactions with rapid response times. Maintained 92-100% CSAT and executed back-office tasks including data entry and ticket logging.
Delivered technical troubleshooting over the phone, diagnosing network and device issues. Guided customers through resolutions to maximize first-contact resolution and satisfaction.
Education
Degrees, certifications, and relevant coursework
Negros Oriental State University - Bais City Campus
Bachelor of Science in Business Administration, Marketing Management
Bachelor of Science in Business Administration with a major in Marketing Management, graduated in 2020.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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