Ray Grover

I am a hospitality leader with deep experience maximizing franchise hotel revenue, service performance, and operational excellence across premium and essential brands. I have led cross-functional commercial strategies across Sales, Revenue, and Marketing to drive market share growth.

In regional leadership roles I partnered with owners and revenue teams to drive RGI and RevPAR improvements, delivered 100% RGI ramps within the first six months for new hotels, and achieved double-digit RevPAR/RGI gains on receivership portfolios. I improved Guest Love an average of one point per year and improved loyalty metrics over three years with enrollments increasing by 2%.

I have led operational initiatives including FPS Commercial Upskilling, Guest Satisfaction Index (GSI) tool rollouts, quality evaluations, renovation coordination, and food cost reductions averaging 3% across portfolios. I coach and develop teams to provide comprehensive owner support and to hit aggressive performance targets.

I hold an MBA focused on management and strategy and maintain industry certifications including Certified Hotel Administrator and Revenue Management Essentials. I am motivated to continue partnering with ownership groups and brands to drive measurable commercial and guest experience results.