Rayan User
@rayanuser
Account manager with marketing and talent-acquisition expertise driving client growth.
MoroccoWhat I'm looking for
I am an account manager and marketing professional with experience across hospitality, customer service, talent acquisition, and product development. I have led guest house launches, managed organic farm development, and supported major customer platforms like Booking.com.
My roles have spanned client relationship management, customized hosting solutions, partner specialist responsibilities, and talent acquisition activities. I consistently focus on customer satisfaction, account growth, and operational improvements.
I hold a Master 2 in Strategic Marketing and additional training from Wharton and Darden in marketing and project planning. I bring multi-lingual communication skills in Arabic, French, English, and German and have worked across European, African, and Asian contexts.
I am organized, event- and project-oriented, skilled with CRM and office tools, and passionate about sustainable tourism and community-focused initiatives.
Experience
Work history, roles, and key accomplishments
Account Manager
GetHost
Sep 2024 - Present (1 year)
Manages client relationships, delivers customized hosting solutions, and drives account growth while ensuring high customer satisfaction since hire.
MAManaged end-to-end recruitment activities for Marrakech site, improving hiring throughput and supporting workforce planning across multiple departments.
MAServed Booking.com customer service as partner specialist, resolving partner issues and optimizing partner satisfaction and retention.
Product Development Manager
Urban Farm Resort
Sep 2017 - Sep 2021 (4 years)
Led guest house launch and organic farm development initiatives, driving tourism product development and sustainable operations from 2017–2021.
Project Planning Intern
DarGonzo Resort & Spa
Jun 2016 - Aug 2016 (2 months)
Supported project planning and management tasks during summer program, contributing to operational and event logistics improvements.
Education
Degrees, certifications, and relevant coursework
Haute Etudes Economiques et Commerciales (HEEC)
Master 2, Strategic Marketing
2016 - 2017
Completed Master 2 in Strategic Marketing with focus on product and brand development.
Haute Etudes Economiques et Commerciales (HEEC)
Masters 1, Marketing
2015 - 2016
Completed Masters 1 in Marketing as part of graduate marketing studies.
UOUniversity of Pennsylvania (Wharton) — online
Certificate (online course), Marketing
2015 - 2015
Completed an online marketing course offered by the Wharton School.
DODarden School of Business, University of Virginia — online
Certificate (online course), Project Management
2015 - 2015
Completed a foundation course in project planning and management online.
HECI Marrakech
Bachelor of Arts, Business Administration
2011 - 2014
Earned a Bachelor of Arts in Business Administration.
Hassan II High School, Marrakech
Baccalaureate, Economics
2008 - 2011
Completed Baccalaureate in Economics.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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