Rayane Aboub
@rayaneaboub
I handle customer billing, collections, and support operations across B2B and B2C.
MoroccoWhat I'm looking for
I've supported customers for Luminus, Zara, TotalEnergies, Orange Business, and solar-energy campaigns, handling billing questions, orders, returns, claims, collections, and qualified appointment setting.
At Teleperformance, I progressed from collections agent to training support and Team Manager, combining customer follow-up, back-office reporting, quality coaching, and team leadership. I'm focused on continuous improvement, organization, and effective problem-solving.
Experience
Work history, roles, and key accomplishments
Conseiller Facturation
Luminus IKANBI
Dec 2025 - Present (9 months)
Managed billing requests for electricity and gas, explained invoices, and handled disputes. Coordinated with the network manager to resolve anomalies and processed requests via chat and email.
Education
Degrees, certifications, and relevant coursework
ENSAM
Student, Engineering
2024 - 2025
Pursuing studies at the National School of Arts and Crafts (ENSAM) in Casablanca.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Job categories
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