Open to opportunities

NACIRI NACIRI

@nacirinaciri

Message

I drive multilingual outbound sales and customer support across international markets.

Morocco

Message

What I'm looking for

I'm looking for a growth-oriented role in an international company that values performance and professional development, where I can use my multilingual communication, customer relationship, and sales skills.

At Mercury in Tangier, I handle inbound and outbound calls in a multilingual environment, identifying customer needs and proposing tailored solutions.

I use CRM tools to track customer interactions, update data, and process requests while contributing to customer satisfaction and retention through active listening and service-focused communication.

My Bachelor’s degree in Physics strengthened my analytical rigor, problem-solving, structured communication, and adaptability in demanding environments.

I bring persuasive communication, telephone prospecting, objection handling, negotiation, and a results-oriented approach in Dutch, German, English, French, and Arabic/Darija.

Experience

Work history, roles, and key accomplishments

Agent Service Client / Support Commercial

Mercury

Jan 2026 - Present (7 months)

Managed inbound and outbound calls in a multilingual environment, identifying client needs and proposing tailored solutions. Utilized CRM tools for client follow-up and contributed to customer satisfaction and retention.

CRM Salesforce Zendesk Customer Service Active Listening Problem Solving