At CONCENTRIX, on the SUEZ EAU FRANCE project, I handled customer requests about billing, disputes, payments, and service subscriptions.
I reviewed consumption data in SITR to verify information and provide accurate responses. I also updated customer records and followed cases through email.
When a case needed specific attention, I passed it to the back office and shared relevant information to support follow-up.
I hold a degree in business management from FSJES Fès. I’m comfortable working with Word, Excel, and Outlook, and I speak French, English, and Arabic.
