Open to opportunities

Rawan Saleh

@rawansaleh

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AI Trainer and Arabic Language Expert with 9+ years delivering empathetic, high-quality remote support.

Egypt

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What I'm looking for

I’m looking to apply my 9+ years of empathetic customer communication and quality-rubric rigor to AI training and data annotation—building reliable, culturally nuanced language outputs with strong privacy and measurable quality.

I’m a customer support and communication expert with 9+ years of global remote experience, and I’m now bringing that depth to AI training and data annotation. I combine native Arabic fluency with exceptional written and verbal English to deliver clear, empathetic, and culturally nuanced language support.

I’ve led distributed teams by coaching for communication quality, building repeatable quality systems, and maintaining rigorous standards in fast-paced environments. I actively use Claude, GPT-4, and Jasper in production workflows, earn hands-on AI certifications (IBM, Vanderbilt), and integrate evidence-based analytics (including Power BI dashboards and A/B testing) to improve onboarding speed, message quality, and SLA performance.

Experience

Work history, roles, and key accomplishments

Current

Independent AI Content Evaluator

Current

Self-Directed Practice

Jan 2024 - Present (2 years 5 months)

Evaluated AI-generated Arabic and English responses for linguistic accuracy, clarity, consistency, and tone. Assessed instruction-following quality of LLM outputs, built rating frameworks, and documented structured improvement suggestions.

AI Response Evaluation Data Annotation Instruction Following Scoring Arabic Linguistics QA Prompting & Failure Analysis Coherence & Factuality Checks Cultural Appropriateness Review

Head of Technical Systems

KPI Institute

May 2022 - Nov 2025 (3 years 6 months)

Led a 20+ person distributed team by systematizing empathetic client communication and coaching. Improved onboarding ramp time by 35%, increased written communication quality by 28% with A/B testing, and delivered real-time Power BI visibility into interaction quality and SLA compliance.

Team Leadership Coaching & Call Reviews Quality Assurance CRM Notes & Scripts Power BI A B Testing Onboarding Privacy & Compliance SLA Management

Sales Development & RevOps Lead

Evershare

Jan 2020 - Apr 2022 (2 years 3 months)

Recruited, onboarded, and coached 6 remote specialists using competency frameworks for communication, product knowledge, and empathetic client engagement. Implemented structured quality-review processes that reduced response-to-resolution time by 25% across inbound and outbound interactions.

Revenue Operations Sales Coaching Async Working Norms Response To Resolution Optimization

Senior Technical Account Manager

IRAS

Jan 2017 - Dec 2019 (2 years 11 months)

Managed complex client relationships by delivering clear, empathetic written and verbal communication with C-suite and technical stakeholders. Standardized discovery and objection-handling frameworks that became team-wide communication standards.

Technical Account Management Discovery Frameworks Objection Handling Stakeholder Management Written And Verbal Communication Standards Communication Client Relationship Management

Sales Team Manager

AK Callers

Jan 2016 - Jan 2017 (1 year)

Led a team of 8+ specialists through daily stand-ups, call-scoring rubrics, and peer coaching to improve accountability and communication quality. Built a continuous improvement culture focused on consistent, high-quality interactions.

Team Leadership Accountability Management Communication Quality Improvement Performance Monitoring Training & Enablement