Youssef Morsi

Successfully completed 5 diverse Arabic language projects, demonstrating adaptability across different AI training requirements. Evaluated AI model responses using detailed rubrics and rating guidelines for Arabic language projects, providing comprehensive feedback and justifications for ratings to guide model improvements.

Produced and hosted two radio programs on Facebook for Radio 4 You, performing audio post-production including editing and sound effects for a Ramadan series. Created audio editing, montage, and sound effects for a Ramadan series, and performed voice-over work for promotional advertisements.

Handled customer inquiries regarding the Amazon Associates program, including enrollment, link creation, and payment issues. Utilized specialized tools to gather detailed information on Affiliate and Influencer program customers, investigating delayed payments and escalating cases to finance department until resolution.

Compared products with competitors by verifying availability, prices, descriptions, and SKUs. Managed product authenticity verification on platforms like eBay and Amazon, ensuring data accuracy across multiple e-commerce platforms.

Compared products with competitors using website links on the DISCO platform. Validated data extracted by DISCO, ensuring accuracy and consistency of information.

Assisted new agents with inquiries and guided them on handling customer issues, providing real-time support on the floor. Handled escalated manager calls and ensured accuracy of information shared between agents while maintaining quality standards.

Handled customer inquiries via phone, resolving issues related to shipments, refunds, and escalations, coordinating with higher management and delivery stations for complex cases. Transitioned to the email team, managing customer communications and developing response templates to enhance satisfaction, consistently performing at a top level.

Currently pursuing a Bachelor of Arabic Language. This program focuses on comprehensive studies in Arabic language.

Completed studies in Digital Education Technology. This program provided insights into modern educational technologies.