Driven and highly analytical professional seeking a challenging business analyst role where to apply my expertise to translate organizational needs into solutions.
RRLooking for a job
ravi ranjan
@raviranjan1
Driven and highly analytical business analyst
IndiaWhat I'm looking for
I am a highly analytical and driven professional with a strong background in business analysis. With expertise in translating organizational needs into solutions, I am seeking a challenging business analyst role where I can apply my skills and experience to drive business growth and success.
Throughout my career, I have demonstrated a strong ability to analyze user engagement and develop performance enhancement frameworks that increase customer retention. For example, at Flipkart India Pvt Ltd, I analyzed user engagement for 50,000 consumers and modeled a performance enhancement framework that increased customer retention by 23%. Additionally, I have successfully managed projects to implement new CRM systems, resulting in increased sales and customer satisfaction.
I am skilled in various tools and methodologies, including Microsoft Office Suite, Scrum framework, Python, Data Analysis, SAAS, SQL and database management, Jira, BRD, Business requirements analysis, Project Management, Process improvement, Data modeling and forecasting, CRM implementation, Microsoft Power BI, Agile Methodologies, and Stakeholder Management.
Experience
FLCurrent
Business Analyst
Flipkart India Pvt Ltd
Mar 2021 - Present (3 years 2 months)
As a Business Analyst at Flipkart India Pvt Ltd, I analyzed user engagement for 50000 consumers, modeled a performance enhancement framework, managed a CRM system implementation project, and implemented an Agile scrum framework for a software development team.
WR
Consultant
WS Retail
Jul 2014 - Jan 2016 (1 year 6 months)
As a Consultant at WS Retail, I arranged required information from the client, provided personalized and customer-focused information to stakeholders, helped with product launches, and developed an Excel macro and standardized reporting templates.
FLLead Process Analyst
Flipkart India Pvt Ltd
Jan 2016 - Mar 2021 (5 years 2 months)
As a Lead Process Analyst at Flipkart India Pvt Ltd, I mapped out the customer service process, initiated Slack channels for project status updates, identified and documented business process improvements, and improved processes and procedures to achieve key performance metrics.
Tech stack
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Availability
Looking for a job
Location
IndiaAuthorized to work in
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