Ravinuthala Aditya
@ravinuthalaaditya
Senior application support and service management specialist delivering resilient enterprise production operations.
IndiaWhat I'm looking for
I’m a Senior Application Support Analyst / Service Management professional with 9+ years of experience in production support, SAP AMS support coordination, incident management, ITSM governance, and enterprise application support across banking, telecom, and financial services. I focus on handling L2/L3 application support, monitoring SLA/KPI metrics, and keeping services stable in large enterprise environments.
In my roles at Capgemini, Helius Computech, Wells Fargo, and Tata Consultancy Services, I’ve led RCA and incident reporting, coordinated with DevOps/infrastructure/development and vendors, and supported release coordination and deployment validation. I also strengthen service delivery through problem/incident processes, stakeholder communication, and operational governance using tools and practices like ITIL, ServiceNow, Postman, SQL, Splunk, and Grafana.
Experience
Work history, roles, and key accomplishments
Senior Application Support Analyst
Capgemini
May 2024 - Present (2 years 1 month)
Provide L2/L3 enterprise application support by managing critical production incidents and coordinating with application, infrastructure, and vendor teams to improve service stability. Track SLA/KPI metrics and support incident/problem management and release coordination.
Senior Application Support Analyst
Helius Computech India Pvt. Ltd.
Mar 2023 - Apr 2024 (1 year 1 month)
Supported analytics and reporting applications for DBS Bank production environments, handling SQL validations and ITSM ticket management to resolve incidents. Collaborated with cross-functional teams to maintain service reliability and reduce recurring issues.
Business Systems Consultant
Wells Fargo
May 2021 - Apr 2022 (11 months)
Supported payment gateway applications and API operations by performing incident troubleshooting and root cause analysis (RCA). Partnered with business and technical teams to resolve production issues and improve operational outcomes.
Production Support Engineer
Tata Consultancy Services
Feb 2019 - May 2021 (2 years 3 months)
Delivered 24x7 telecom application support by managing high-severity incidents and coordinating releases. Worked with onsite/offshore teams to improve service delivery and ensure stable operations.
Education
Degrees, certifications, and relevant coursework
Narayana Engineering College
Bachelor of Technology (B.Tech), Computer Science Engineering
Completed a Bachelor of Technology (B.Tech) in Computer Science Engineering at Narayana Engineering College.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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