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Mary Jane Del Rosario

@maryjanedelrosario

Customer Service Specialist at TaskUs who reviewed platform content and helped reduce policy violations by 30%.

At TaskUs, I reviewed user-generated content for compliance with platform guidelines and company policies, helping reduce policy violations by 30% and maintain a safe shopping environment.

As a Customer Service VA, I handled customer inquiries, orders, returns, and follow-ups across multiple channels. At Transcom Worldwide Philippines, I supported customers with technical and billing questions and coordinated service installations.

Experience

Work history, roles, and key accomplishments

Content Moderator

TaskUs

Jan 2021 - Jan 2026 (5 years)

Reviewed and assessed user-generated content to ensure compliance with platform guidelines, maintaining a safe and trustworthy online environment. Reduced policy violations by 30% through thorough analysis and enforcement of company policies.

Content Moderation Policy Compliance Attention To Detail Problem Solving

Customer Service VA

Self Employed

Jan 2019 - Jan 2021 (2 years)

Resolved customer inquiries promptly through multiple communication channels, improving response time and satisfaction. Processed orders and returns accurately, managed follow-ups, and handled high-volume inquiries to enhance customer engagement.

Customer Service Order Processing Returns Management Communication Skills Multitasking

Technical Chat Support

Transcom Worldwide Philippines

Jan 2015 - Jan 2018 (3 years)

Provided technical chat support for Internet, TV, Landline, and Email services, and assisted with billing, payments, orders, refunds, and account management. Handled logistics operations including outbound calls for installations and coordination with installers.

Technical Support Live Chat Billing Payment Processing Order Management Logistics Communication Skills